As you can tell by the title im very angry, Ive been a customer with phones 4u for a year and a half and ive paid my bills on time with direct debit, with absolutely no problem, then I received a text asking if I would like to upgrade my phone to a newer model as my contract was ending, So I rang the number up and requested a upgrade, the salesman sold me a new model and asked if I would like to keep my old number, took my bank account details and I requested to be debited on the 16th as I always have with phones 4u, So on the 9th a debit comes out for 47 pound, strange, so I ring Orange and they tell me my bill for the 16th is still getting taking out, The woman at Orange found it very strange , she mentioned for some strange reason phones 4u have created two accounts for me! So i went off it! phoned phones 4u , promised two phone calls back but nothing!, then phoned again today and it was like talking to a brick wall, he said I didnt upgrade my phone I just created a line connection! WHAT! why would I use two sim cards for one phone and pay 40 quid each tariff!!! doesnt make sense, then he says I was phoning him on my old contract but It was the number I kept on which the salesperson told me, I checked the sim afterwards and it was the new sim card they sent out and as Id said to the lad on the phone I have kept my old number!! honestly thick as ****. He asked me which way i want to resolve the problem and I said I want the other account closed you created and my money back, He turned round and said we cannot cancel the account !!!!!! smoke coming out my ears at this point. He said I have to give a months notice to cancel a account I never created!! sorry for the overuse on exclamation marks! then he turned round and said people do make mistakes! still no resolving, He reckons he will play the call back from once I upgraded and if in the conversation I wasnt asked to keep my old number and I was told it wasnt a upgrade, I wont have a leg to stand on, but if I have its my fault for being so silly and wanting to pay for two bills for a year and a half, so thats 80 quid a month at least out my pocket! how ridiculous! So im awaiting his call 48 hours he reckons, I will reply to this thread in forty eight hours. probably heard nothing. Sorry for the long story but im at my wits ends and really stressed out, Is there anyone I could get advice from or action I could take,because as far as Im concerned they have abused my bank account and totally taking the **** out of a loyal customer. Do Not upgrade or use Phones 4u! Thanks for your time!