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gryffen

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About gryffen

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  1. Hi everyone - please help!! Ok, for around 4 years my hubby has had the insurance for his car through Admiral...he changed cars in Feb last year, changed the paperwork etc and has admitted every little point and fine from his licence. Every year we paid in full due to a better offer instead of paying monthly. we changed to another provider earlier this month due to a better rate per month and when he called to cancel at Admiral - they said that due to him not admitting he had 3 points on his licence in 2008 - we are due to pay £400 to them??????????????????? We immediatly challa
  2. Basically what has happened according to them is that when they took full payment for outstanding they had no record for me being a student from the college. A few months later, the college sends stuff off and in April i get the letter showing what im due to pay. The people think that since i am due a student discount for august to april 2010, thats wat has been applied. Oh i know im due to pay councl tax forthe summer thats fine, but they are not allowed to just add money onto an account for no reason, and with less than a month to sort out our finances. Got an interview t
  3. Hi everyone - can someone help me? Ok - little background info. Got into trouble last year with council tax - mum in law paid it when the council refused to accept our payment plan and issued us with sherrif officer thing. So - £2700 later, council tax paid and everyone happy. In august that year i had started college, either college or council hadnt sent/done forms properly for discount and in april this year i got our council tax info saying we only need to pay £841.86 starting in august. I phoned up and made sure that it was correct - they said they had just recieve
  4. Here you go aolsupport@aol.com I know what you mean about jokers tho - if its a complaint they will just tell you to put it in writing - if they do - go here! 68 Hammersmith Road, London, W14 8YW, United Kingdom The above is the registered office
  5. Hi Pandora Yup - i agree - but i went back as it was such a long time ago and not worth remembering - you dont expect someone to remember every little detail and scream it at you in public - right infront of the manager too. This woman is caught on CCTV, infront of witnesses and complaints have been made. got a stupid email asking me for my customer ref number - just filled it in - hopefully movement coming soon!
  6. lol funny enough my husband thought of the same thing but technically she can claim against me that i recorded her voice for use in 'dubious' activities - ive seen it happen before. Im never going back into that store - the poor manager was mortified looking - i still have the right to go to the police and raise a formal complaint - something i found out during my SIA course - but why sink to her low unless neccessary.
  7. Hi everyone - can you help me at all? I headed into CPW at Darnley this evening to be litterly verbally abused by a staff member on shift. She broke confidentiallity by bringing up in public a complaint i had put in regarding treatment last year and then proceeded to verbally assault me with threats about the past etc. her body language was very aggresive and she started out the blue about an issue i had with a contract early LAST YEAR!! She constantly went on until another customer came into the shop - but with her dredging up the past - im sure she has broken privacy laws abou
  8. Hi Godpikachu I've written the letter, signed and just posted it via recorded mail to the HO. Ive got a copy of the details here and ACAS have said that if anything happens to the willing witnesses they should contact themselves and put grievences as although they came of there own free will - its not acceptable to be bullied. Fingers crossed this goes somewhere as the company will get a run for its money as im in no mood to be harrased. Thank you for all you help and ill keep you in mind when i get a result.
  9. Hi Godpikachu Thanks for the quick reply!! the manager im not sure what denomination she is from - i dont even know how she knew i was catholic as i dont wear a crucifix to work as i deal with food. Only the male manager was aware of why i needed the time off etc my only guess is that she pinpointed my husbands crucifix (which is like 2cm big) and became abusive. Ive the names of the 2 other witnesses (staff wise) who are willing to hlp but the 7 others are friendly with the managers and refuse to help althought they know exactly what happened. The public i have been told have
  10. Hi all Im hoping you can give me some advice on a very unpleasant matter that happened yesterday at work. My last shift was on saturday and i read the rota wrong and i thought i had a shift today (wednesday) but it was actually on Tuesday. My boss called up and asked where was i, i replied at home and she advised i had a shift today. I replied that i have a shift tomorrow as from my interview date i explicitly said i cannot work after 6pm on tuesdays and before 2pm on sunday to fufill my obligations. I wholeheartedly apologised for the mix up and i need to call the priest to s
  11. Hi all I know this is a copy of my post in the mobile phone forum but since its an issue with the insurance - im hoping you can help? Here are the main points. April 08 i got the phone - all payments for the CPW insurance are paid and when i went to the CPW store on the 31st of december to cancel my contract which i can do with Lifeline - it was accepted and processed. 7th January i got a bill for £415.99 - full payment demand for line rental for remaining 9 months even though i cancelled. 14th Jan i got a Westcot letter advising of above but if i paid £111.10 i would
  12. Hi all - thought i would give you an update! After the whole waiting around on saturday and having no fax sent by 02@CPW, we had to leave due to a wedding etc and the lady who was helping us gave us all the info we needed to send stuff away. On monday i recieved a call from the postcentre saying they cant deliver the letter and a refund is waitng at the collection office - i enquired to why the couldnt deliver and they told me the Head office refused to sign the documents!!!!!! Yesterday i got a call from V at CPW and she said that they NOW wont fax anything to her, they WONT ta
  13. Hi Andie I actually called westcot again this morning and explained the full situation and they told me i had wasted my time as they have nothing to do with it except for payment. I've sent off letters and color photocopies (with witness signatures) to both 02 and westcot by recorded mail and im now just waiting. The issue is with CPW as the 02 billing system with them is seperate from normal 02 and CPW cant see whats on the billing systems accounts. Whats more annoying is that i recieved a call frm 02 at cpw saying if i pay the amount i can be reconnected today - i explained
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