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  1. I purchased the car from a Dealer that belongs to one of, if not the, largest Car Dealer Group in the country. Their sites sell everything from Ferrari, Lexus, Merc, Porsche etc... you get the picture. That particular site is no longer a Merc Dealer and is not the dealer that has been screwing things up. My local dealer (not the selling dealer), who has been attempting to repair the car, is a part of the same group. I don't know whether they are franchises etc... but the group pretty much has every dealership. During my last telephone conversation with Mercedes (following my first letter), during which I was informed that the Dealer had not sought technical help, I, for the first time, lost my rag with Mercedes. I was rather blunt in asking them what control they had over the dealers to resolve this kind of situation. I plainly asked them whether they could FORCE the dealer to accept help and the answer was that they would pass over the call and kindly request them to ask Technical for help. That's it. If the dealer chooses not to ask for help, that's that.
  2. Yes, it was new. However, the "depreciation" due to VAT happens instantly. The depreciation I am referring to is years 3 to 6 when the car dropped from £16k to £7k. The trade in value to me from a dealer is money in my hand. 3 years ago, it would have been 16, now it is 7. I have lost 9k of value/money in the bank. VAT is irrelevant as that particular "depreciation" happened upon purchasing the vehicle. Most cars have a significant drop in value when they come out of warranty. That is why many people change cars quickly after that happens. In my case, I couldn't get rid of it due to the ongoing problems. I bought the car for £32k. I would now trade it in for 7k. I make no profit therefore VAT does not apply. Also, I am a private individual and VAT does not apply, I can not charge it. I don't understand why you keep going on about VAT, it's irrelevant. Agreed As per my initial post, Mercedes themselves are powerless to enforce any kind of policy that ensures Dealerships provide a certain standard of service. Their policy is this; If a dealership has a vehicle in for the same fault 3 times, they recommend that the dealer seeks Mercedes-Benz Technical Assistance. The dealership had my car in 7 times under the supervision of Mercedes-Benz who I contacted directly. At no point did they seek Technical Assistance as proscribed by MB "policy". I asked what they would do about that if I were to let them have my car yet again and their response was of course the party line which has been ignored 11 times, 5 of which Mercedes knew about because the fault went directly through them. Go figure. In short, MB have no control over the quality of their dealers and no interest in sorting out those who drag the MB name through the mud. They have allowed this dealer to have 15 attempts to repair a fault and have not taken over proceedings or forced the dealer to accept help. Why? Because they can't. I have written a couple of letters to MB Finance (the HP Company) which is in progress. Their initial response was that they "only provide financial services" and that they "did not sell me a car". This came from the supervisor which just shows the level of people you have to deal with. In the end, I had to read the following from the Trading Standards website Trading Standards Central - Consumer Advice Leaflets (see Hire Purchase section).
  3. 3 years ago, the car was worth about £16k. It is now worth £7k. That's £9k of depreciation. VAT does not apply to second hand goods unless there is a profit involved. Therefore, if I sold the Car 3 years ago, I would have got £16k. Now, I would only get £7k and VAT is irrelevant.
  4. They are more than happy to keep repairing the fault under warranty but I'm no longer happy to let them screwing it up. I have run out of patience with them. They have had 15 goes at repairing this fault and have failed 15 times now. At what point does it become a total failure and a "swapout"? p.s. thanks
  5. The agreement ended 3 years ago(ish). My problem is that my £32k prestige sports car developed a fault under warranty which can not be repaired and during the 3 years I have been patient, I have lost £9k in depreciation alone. Had the dealership asked for technical assistance, perhaps the fault would now be repaired but they didn't. I had thought, following the last repair, that the car was now fine and was happy to drive it into the ground as "cheap" motoring but... the fault has re-occurred. Surely a prestige car or any product costing £30000 should have a reasonable life span, not have an unrepairable fault within its warranty period.
  6. Perhaps, I'm not too sure about that but in any case, the fault developed during the warrranty period and can not be repaired. As they have spent 3 years trying to rectify all free of charge i.e. accepting liability, the fault is clearly theirs. Looking at the history of this model on review/auto websites, it seems the model has many occurences of this fault. Therefore, it must have been there when the car was produced or many different people from different parts of the country and different driving styles have all done the same thing to their car. In terms of the SOGA, this product is NOT reasonably reliable. Surely, as a consumer, I am protected from this outrageous level of poor workmanship on such an expensive item. As for the "6 months", surely a product must be covered by this for at least the term of the product's Warranty. I've had a look for something regarding the warranty but found little. What happens when a product can not be repaired? Am I in a position to demand a replacement?
  7. Hi v_j_r, thanks for that. Are we saying that there is now a definition that any product, in this case a car, has a 6 year life span and after that you're stuffed? Surely a Prestige car should be expected to last 10 years or more and during that time be repairable. In my case, the car clearly can not be repaired and developed the fault during it's warranty period. The patience I have shown to both Mercedes and the Dealer should surely not count against me.
  8. I've no idea why anything was done to it other than "oil in the system". They've never given me any documentation about what was done etc... as it was all under warranty. My business is refrigeration and I know that many compressors have oil in them. The compressor which was replaced on the 14th go was where I would have started had I been in their shoes but I suspect they just put the laptop on and replaced the sensor like the diagnostics told them to rather than think about where the oil was coming from. I don't even know what an intercooler is or does. All I know is that 14 times I have been driving round like an old man with Grannies in 1.0L 1994 Fiesta's burning me off.
  9. Hello everyone, The following is the story of my Car. I am now at the end of the road with Mercedes and need your help on how to proceed. I purchased a Mercedes C230K with several extras in March 2002 for £32,000 on HP from Mercedes-Benz Finance. In the first couple of years it developed an electronic fault with the engineer cutting out and then in as it bump started itself. This was happening on motorways etc... and was rather frightening. It took the local dealer 3 attempts to fix the fault allegedly a wiring fault. In December 2004 i.e. 4 months from the end of its warranty period, it developed another fault. The Engineer Management light came on and the car became sluggish. I had it into the local dealer who informed me the oxygen sensor needed replacing which they had done and the car was fine. Over the next 3 years, the car has developed this same fault 14 times. Several oxygen sensors have been replaced, the intercooler, the supercharger and so on... On the 7th fault, I contacted Mercedes directly in an attempt to have them sort out their obviously incapable Dealership. They assured me that the dealer would get the very best technical assistence Mercedes had. On the 14th fault, they changed the compressor and I thought all was well. During this 3 years, I obviously couldn't sell the car as most people normally do in the 3rd/4th year but, as it wasn't costing me anything for them to continually repair, I was happy to allow them to do so. 5 months after the compressor was replaced however, the engine light is back on and the fault has re-occurred. Following a conversation with Mercedes, it has now come out that at no time have the Dealership ever contacted Mercedes for support/help and have been winging it. I was, as you can appreciate, rather f'ed off with this and for the first time in all of this started to lose my rag a bit. It appears that Mercedes have no control over their dealers and can NOT force the dealer to have assistence even though it is clear they do not know what they are doing and dragging the Mercedes name through the mud. At this point, I am no longer interested in having the dealership look at the car as they clearly can not fix it and will not ask for help. The car is clearly "one of them" and can not be repaired. After the compressor was replaced, I was content to drive the car into the ground on "free motoring" as the equity in the car ca. £8k was of little use moving up "the ladder" in car terms. Following the re-occurrence of the fault, I am now seeking compensation for the 3 years enforced depreciation that I have suffered. My understanding is this; 1. As I purchased the car on HP from Mercedes-Benz Finance, it is they who sold me the car and they who are liable under the Consumer Act and the SOGA. 2. Under the Sale of Goods Act, the car is not fit for purpose as a Sports Coupe (with limited HP due to the Engine Management system). 3. Under the Sale of Goods Act it is most certainly NOT reasonably reliable having developed 18 major Engine faults in 6 years. I my opinion, a new prestige motor car of £32,000 cost should have a lifespan of between 10-15 years. It is clear that this vehicle is not fit for purpose as a car, never mind a sports coupe and has reached the end of it's "life" well before one could reasonably expect. I also think it would have been completely unreasonable to have returned the car and demanded a new one when it first developed the fault as is suggested by many documents on the internet. The car cost £32k and surely handing it back would be unreasonable. All the advice seems to concern used cars of much lesser value from second hand dealers. In this case, the car is new and is dead well before it's time. I have calculated that I have lost about £9k in depreciation over the 3 years Mercedes-Benz have been failing to fix my car. As I now want the thing replaced, I will obviously lose money on the trade-in as well. What do you guys think? Are there any sources of advice for new cars or precedents on this?
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