Well she was answering it in the beginning and which she acted like she was very helpfull . Requested the contract to be scanned and sent to her and she would do everything she could to help us. This was 1.5 month ago. In my opinion she wanted to make sure her name was nowhere on the contract. She does not pick up the phone now

Hello , this is a problem i have been trying to solve for a while. Basically i am trying to get my deposit back. I left the property in December 2010. The problem though are : - The letting agency has closed down, - The people who worked for the agency have dissapeared - The land registry showed who the owners of the property are but my special delivery letter showed that there was noone there to sign,(Maybe away or maybe do not leave there anymore). What can i do now? The details i have are: - The owners of the property address - The name of the Woman who apparently owned the closed down letting agency - The name and mobile number of a girl i was dealing with throughout my tenancy. Thanks in advance

Anyone? What can i write to the owners now i found the land registry details? Are they in any way liable?

To Rebel11: No they did not belong to Arla or any similar as i cant find anything on them I have rang the schemes and they do not have my deposit. I have tried contacting the agency (closed down) , only contact is the agent who i dealt with whom states they did not work for them for months but was only helping out. She has no phone number apparently. According to the tenancy agreement the landlord is another letting agency who after i did some research does not exit. On section 48 Your landlords address for the service of Notices is as follows : CONTAINS NO ADDRESS. On my contract it says that deposit protection has my deposit but they do not. !!! I did a land registry and found out the registered owners address. What can i do with that now?

Hello hopefully someone in here can give me some advice. I rented a flat (June 2010) with an agency which after i moved out (December 2010) have closed down. I have not got my deposit back , and my only contact is with the person i was dealing with since the beginning and did the check out arrangement. The problem is , she states that since july 2010 she did not work with the Agency but was doing them a favour as she dealt with me from the beginning of the tenancy so she cannot help me. The only information provided to me is the name of her former Boss. At the moment i am left with an expired contract of an agency who no longer exist,the name of the Letting Agency owner on the contract who for me is a ghost and a missing £500 deposit. I have all emails back and forth with the girl i have been dealing with over the past months , and have in writing emails from her stating that since july she was not part of the Agency. Is it possible to provide me with any information which could assist me with my problem? Kind Regards

What was the clause?

After 1 month in the flat few problems are fixed. My Bed was fixed a week later, a couple of weeks later they brought us a wardrobe and bedside table. The problem is after 1 month we are waiting for them to fix the oven , which 1 hob doesnt work and the other 2 are slow in heating up which as a result costs us money, they brought us 2 chairs to replace the kitchen ones which were broken and they do not match ..so have requested new table and matching chairs, the carpet is very very dirty and apparently the only solution si to change it but , the agency said that will happen when the landlord has better financial situation! and finally we have mould between the tiles in shower room and they told us they cannot do anything about it. What can i do! Gave them a weeks notice to provide me with deadlines or i will claim money in the small claim court. Is that the right procedure? thank you.

Hi i moved into my flat on Monday. My bed was cut in half , wardrobes and other furniture in the room was damaged, basically i could not sleep in the house. How much rent can i get deducted because of that? I have been staying elsewhere as i have no bed. I am waiting for a reply from the landlord to let me know when he will order the bed. One more thing, we rented it as furnished, should we have a kettle/toaster or they r not obligated to provide me with them. Thank you in advance

All settled..they said they did a mistake...Spent 2 hours in the morning gathering information:P

After 6 months months of winning a deposit fight with my agency i now have a new problem. I cant believe it. It is my fault as well as i went for the new flat with the same agency:evil: I am due to move out on the 4th of novemeber and i took a written notice into their offices beginning of October. They said that on theis system it says we signed a new 6 month contract(dont know were they got that from) but not to worry and it will be ok. Now i find out that they deny every acknowledgement that i took in the notice and from what i see they want me to stay 1 more month there. That is something i cannot do. Anyone else had any similar problems?and If so any solutios. I am goign to the agency this mornign to try and speak to them and il try and record the conversation. While their system shows that we have renewed which we never did, does that show that the system is not workign right or they are not doing their job correct. Thank you in dvance

Monday now and no money.... Going to send a letter recorded and give them till wednesday ,after that i am taking them to court and if they want to settle it before then i will be expecting my FULL deposit this time via bankers draft or cash.

cheers people much appreciated

It was wednesday when they told me they would pay my deposit. I should allow them 3 working days so that means On friday i should have it right? Does 3 working days include and wednesday or strats from thursday?Stupid question maybe...If it is friday and money is not in my bank il tell them not to bother and il go to court as i cant be bothered anymore iwith them. THanks

I think it is the landlord you have to take to court not the agensy. Best thing is to ask your local citizens advice bureau

yeh true, if i had not received from my old flatmate 270 pound extra when he left i would have taken it furthe ri reckon. But i did not loose anything right.It evens out. Plus for some reason they say that deposit i have given is 867 pound and i only gave 825 so an extra 40 pound is ok:)

I emailed them yesterday and offered to pay 250 pound for walls and carpet which after saying no initially i think they had a rethink and a chat with lawyers and decided to go with it.I know i should ocntinue taking them to court but i really can be doing without this issue at the moment. Thanks for your help everyone and good luck to other people having landlord-agent problems. My tips are read up on the net -post a topic here:P and learn as much as you can about the law.

will soon find out hey:) sent email yesterday to agency asking them to comment on why they say i am not under scheme and attached my contract which states the opposite , also requested my landlord address.No answer. WIll pop in today or 2morow to see what they say and give them till monday and after the Game Begins.

If the tenant under a shorthold tenancy pays a deposit (often called a "rent deposit") on or after 6 April 2007, the landlord must comply with the Housing Act 2004 in relation to that money. A deposit paid before that date is NOT protected by the Act, even if the tenancy is renewed after that date by the signing of a new tenancy agreement. I found this on one of the Stickys.. Does that not contradict what you wrote to me Mr Shed? It is not protected.. Sorry for asking the same over and over just frustrated..and i appreciate it very much.

On last question. Do i need to find my landlord's address or i can just put on the small claims court form my landlord's name and that he is through an agency?

Thanks MrShed, but do i take the agency or the landlord to small claims court?

i forgot to mention that i had no iventory check in when i moved in the flat 2 years ago neither i took photos.

I wonder if anyone can help me. I appreciate you reading my problem and thanking you in advance. I moved into a flat in February 2006 with my mate and we paid a combined deposit of 825 pound. It was a 6 month contract. My friend left the flat in December that month and another girl was added to the contact and we renewed it for 6 months and paid his part of the deposit. She left at the middle of April 2007 and she got her deposit back minus some deductions for some cleaning in her room. On the 26th of April i went and signed a new 6 month contract as a sole occupier and paid the deposit of 412.50 as that was my friend to start with and after the girl paid. So as a result in the New contract it stated that thge agency held a deposit of 825 pound of my money and that it is protected under the scheme! On the 8th of April i left the flat for a new one , so i had an inspection and was told the landlord will check the flat as well and then will be contacted for any damages or i will get my deposit back. After 14 days of moving out i got an email saying that the landlord is getting quotes for some damages and that i will hear from them soon. On the beginning of May they had few quotes and were waiting for the final quote of a carpet so we can settle the deposit. I disagreed with what they wanted me to pay for but was waiting for the final quote to make my argument. Almost 1 and half month later i still had no quote for the carpet . The Citizens advice bureau asked me to wait a couple of weeks more but i thought i would raise a dispute to the ARLA because it was taking to long and my money situation was destroyed by them not dealing with the deposit quick as i had to pay for another deposit for a new flat. This week i got a email from the agency which i has copied below: understand that we have reached a deadlock in negotiations with yourselves and the landlord for the deposit return at your previous apartment, I have also been advised that you wish to take this to ARLA Arbitration as the deposit is pre TDS Legislation and as such cannot be referred there. I must inform you that the cost to yourself to do this would be £58.75 (inc VAT). You would be liable for this cost as it is at your request and ourselves and the Landlord are agreed on the dilapidations and the liabilities for those dilapidations. "I must re-iterate that we have followed the guidelines provided by ARLA in terms of how to settle this dispute and as such believe that ARLA would rule in line with our recommendations. " For clarity, I have set out our recommendations again below:- Apartment Clean - £85.00 – (Tenants Liability) Replacement of Damaged Mattress - £145.00 – (Tenants Liability) Replacement Bulbs and Light Fitting - £25.00 – (Tenants Liability for the bulbs - £15, Landlords Liability for the fitting - £10.00) Replacement of Damaged Carpets - £265.00 – (Tenants Liability - £132.50, Landlords Liability £132.50 – we have been advised that despite the damage caused by cigarettes to the carpet, that consideration must be given to length of time the apartment has been occupied and the carpets used, therefore a 50/50 split is recommended as fair.) Re-Paint to Bedroom Walls - £240.00 (Tenants Liability - £120.00, Landlords Liability - £120.00 – again we have been advised that despite the damage caused by blu-tak and nails, that consideration must be given to the time the apartment has been occupied since the last re-paint and a 50/50 split is advised.) This therefore totals a liability to you the tenants of £497.50 which will be deducted from the security deposit of £867.50. I could not believe it ... I am asking for your advice or help on what i can do. For me they have must have broken the contract as it states that 825 pound is held under the deposit scheme .. I dont want to pay this administration fee , it would be cheaped in the small claim court. I would love to take the landlord to court for taking soooo long for the final quote and for the damage the landlord and AGENCY has caused me. It is very frustarting. Please if anyone can help.. Thank you . Philip