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About catnap

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  1. Thats another nail in the coffin of E & L, or it should be. Wouldn't you think the Vetinary profession would be able to do something to add to consumers gripes about this despicable company? It's obviously still happening. Hopefully at least people are made aware by notices like those at vetinary surgeries & by sites like this before they buy pet insurance...but I would guess most have already commited before anything like this comes to light. Most people are already caught up in the web of E & L & have probably paid, as we had, insurance for many years when they come up agai
  2. My husband phoned BG and spoke to someone who wasn't really very helpful at first because he suggested we call PDCS and tell them I've never had an account with BG. However eventually he said he would send out a letter to PDCS from British Gas himself. He gave us his full name so we can refer back to him if neccessary. So I'm just going to wait and see what happens next. As it has been said on this forum, it is up to them to prove the debt exists not for me to prove it doesn't.
  3. Today had a reply from PDCS; "Thankyou for your recent correspondence dated 26/05/2010 we write to request that you send us details of your dispute along with any evidence. Once we receive reply from you we can then investigate the matter and get this resolved as soon as possible" This from & signed by Clair Cook. So tell me how can I send details or evidence of an account I've never had? When my husband comes home I shall get him to contact British Gas to verify that there is no outstanding amount. What else can I do?
  4. No, we didn't take it any further than complaining to E & L, for all the good it did. It was just such a heart breaking time and we were upset & angry and just wanted nothing more to do with them. Then, as I said, we lost Misty a year later, but at least we didn't have to repeatedly go over every painful detail to some unfeeling moron at the end of a phone. Yes we had the same luck as you when trying to speak to someone in authority at E & L. I can understand being quizzed over a contents insurance claim or such like. But do E&L really think people insure their animals in t
  5. If you look up my past comments on this despicable company you will see it is an ongoing problem. How E & L are still in business, I don't know. We packed up our insurance & a year after losing our beloved Rocky, lost Misty, our eldest & dearest girl Aged 21 a year later. Had we kept the insurance I dare say we would..eventually have got something. But, though it might seem like I cut off my nose to spite my face, at the time , after all we went through with Rocky, it was more unbearable to go on with that company than not to. We paid for her loss, literally, in her crematio
  6. I've received the 2nd (Formal Demand) letter today, requiring payment be made by..... today! It's claiming that the 'Pursuer' is British Gas & is from but not signed by Lesley Andrews. The initial letter was from Amanda Wright. It is from an address we moved from in Feb 2006 & apart from knowing that at least 2 other occupiers have lived there since, I have never had an account with BG. What I have noticed is that in their letters PDCS have addressed me as Ms & not Mrs and have also used my middle initial, which seems to indicate they've scrolled through electoral rolls or some
  7. I too arrived home from work today to find a letter from Pastdue credit solutions, just stating a case number and asking me to ring on an 'urgent matter'. So far as I am aware I have never been in debt in my life, so it was a bit of a suprise! I did think about ringing, but decided it must be some kind of [problem] & so went on line to look them up first. That lead me here. I shall hang on to the letter and see if any more arrive then refer back to this website for how to deal with it. These people are a real nuisance and I'm sure for those who do have debts it's just some
  8. I quite agree with what you are aiming to do mrsfoot. But for the fact that E&L settled, though not as much as we thought it should have been, I would be right there with you. Certainly if there is some way to blacklist this despicable company count me in. We settled for the amount they offered because we were still in shock over our cats death and wanted nothing more to do with E&L, hence we cancelled our other policy as soon as we received the cheque. People insure their pets because they care about them, not because they want to do battle with the insurance company shoul
  9. We have just cancelled our remaining E & L policy. Unbelievably we received their cheque 1 day before expected! I guess that is a point for them....But... We had settled for less in the end. Despite our vet, after virtually having being called liars, again faxing them, informing them that all claims were relevant to the investigations into Rockys weightloss. Despite our constant form filling & telephone calls chasing them up...at our cost... & having to re live the moment of having him put to sleep, time after time. Despite having paid in for 3 cats for over 17 years & this
  10. We are currently in dispute with E & L having been with them for over 17 years & this is our first claim. Since starting the claim we have sadly lost our dear cat, Rocky, so it makes it all the more distressing to have to keep chasing them up. Our vets receptionist 'screamed' when we told her who our insurers were, they have had so many problems with them. Our claim began at the beginning of April when Rocky was undergoing tests re weightloss. He then had tooth extractions & seemed to recover well until rapidly going downhill on May 10th when we had to rush him to the emergen
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