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  1. we moved into a new place in october last year, and spoke to the council about our bill, we mailed them saying we'd moved in, they asked for tenancy agreements so we sent it, and they sorted out our parking permits and then nothing. we waited for our info about payments and heard nothing until end of january, when they sent us a bill for £500. we've been waiting for them to sort it so even though it took a lot longer than we thought it would we are pleased they have finally sorted it, but as it was a bill for £500 which we dont have, i emailed them and said can they spread it in instalments either with our bill for the next year or however they want, but we do not have £500. they emailed me back finally today saying no! this is from the letter - If you are unable to make the full payment by 1 March 2011 as stated on your bill your account will follow through the council's recovery procedure, this will involve a reminder and a summons notice being sent to you. A summons is issued so that the council is able to secure your debt with a liability order, which will be granted by the magistrates court. Once a liability order is obtained we are then able to set up a new repayment plan with you so that your debt can be cleared. Please be aware that £60.00 costs will be added to your account. is there anything we can do? why do we have to go to court to pay instalments? we want to pay it, thats not the problem, but we are both self employed and on LOW income, yet they expect us to magic £500 out of the air? i dont get it. thanks in advance.
  2. Hello everyone, thanks for all the advice, i told him not to resign, and he went through with the disceplinery and suprise suprise the found him "guilty" and have dismissed him. The reasons they have given, without quoting the entire letter is basically there is "no reason" for the accuser to lie. there is no proof of anything, no measurements of the "stolen" medication and no eyewitness other than the word of the accuser and the word of my bro. but yep, they have dismissed him. they bamboozled him in the meeting by asking him "if C********* was in the room what would you have done" and he said "i would have told her that i was taking my inhaler and what i was doing" and they have magically twisted it in the letter to him saying he "should have told her what he was doing" . they also have placed great emphasis on an issue that they have CHANGED POLICY on since the incident with my bro happened where staff would check meds, then sign for the keys so they knew they were signing for a full med set, but the written policy was that keys should be signed before counts, which none of the staff did so if there were discrepancies in the meds they were not responsible, the prior staff member would have been, and they have used it as an admission of guilt. he is seeing an employment lawyer tomorrow and we are trying to get an appeal. i think the main thing is that they have dismissed him and said he may have to go on a register for stealing meds, for "stealing" a med that they cannot measure and therefore have NO PROOF?!!! i am so frustrated, i literally thought that when it got to the top they would think it was crazy. even his boss broke down at the hearing and cried her eyes out over it when my bro told them how depressed it had made him and the fact two of his people he looked after had died whilst he was suspended and he never got to comfort them or their families which he'd dealt with for three years. i am literally shocked it has gone this far, the word of a trouble making person who's been there five minutes over him, and with no evidence?? the person who made the decisions said that his leaving of notes asking the night staff to carry out proper procedures "were not offensive and obviously did not read to cause offense" which is why they believe this woman was not pre-motivated.... I'd have thought it was obvious that he is a nice guy but needed to tell people on numerous occasions to do thier jobs properly, and anyone being told they werent doing things they should repeatedly can take offence to the nicest note, especially if they think he's being a busy body?! sorry for the extra rant, i just want to go arrrrrgggghhh!!!
  3. so heres an update. My brother is giving in a statement pointing out discrepancies and to see if they will let him resign so he doesnt get a gross misconduct mark on his head. We figured that this might be the only way as it appears they have made up thier minds already, especially as they were offering out his shifts that he was down to work after the date of the disceplinary, (whilst he was suspended but before the disceplinary was set, if that makes any sense) thus assuming that he isnt ever coming back. also, a fellow employee of his who had been on the same suspension at the same time for taking paracetamols for a headache out of the meds cupboard has been reinsated with no disceplinary. his manager even had the cheek to call him and tell him she was working on "getting him back to work as fast as possible" as one of his residents has gone downhill whilst he's been gone even though in the ref. material she's the one that elevated it straight to disciplinary. the problem is he is an inarticulate 20something man who's skills are not talking in public, he gets defensive (in an emotional, not angry way) and doesnt get his points across well, and he's not allowed anyone in with him in the hearing, except an employee, but they have interviewed all his colleagues and twisted thier words against him so how can they expect him to ask one to go with him to the hearing?! he's battled with depression all his life and this job made him so happy, and i'd never seen him so responsible, and you know, grown up, for the last three years. we are going to go to Citezens advice and see if they can help. i have no idea about outside influences, the accuser had only been there 12 weeks.
  4. The accuser claims he inhaled the inhaler, and accused says he did inhale an inhaler, but it was his own, of which he has produced prescriptions for and had other members of staff vouch for in statements (of which we have copies sent to us in the package) that they have seen him using it and carrying it at work. he has worked for the place for three years, the accuser for 12 weeks. Sorry for all the A/B stuff, i worry someone might recognise the issue and say something at his work. they sent a big package of stuff to us by reg post and it has all the interviews with the staff and the accuser makes so many errors in thier accusation, for example she claims she watched him take the medication and do another job all whilst being in the same room within a few feet and not being noticed, and that it was only when she announced herself after watching all that time that he acted "startled and hurredly slammed a cupboard shut" yet she then says in an interview that she considered everything normal until six days later when she had a rethink. the accused had not had a great relationship with this person as he had to keep leaving instructions for them for not doing certain things they should have been doing in a comms book, but she claims they had a great relationship, even though they worked opposite shifts and she'd been there 12 weeks. he swears that he didnt do it and i dont think for a second a man who has his own asthma inhaler would use an inhaler beloniging to one of his residents, who he has looked after brilliantly and has been so commited to his job for the last 3 years. the problem is, from all the information they have sent including statements is that it comes down to his word against hers and he swears she wasnt in the room at any point, and she swears that she was, even though the person on shift at the same time said they dont know where she was. the boss wrote in the material that they had decided that she was in the kitchen, so her word was accepted and seems to me like she has made her decision, yet his word isnt. its hard, i have made a letter with all the discrepancies but im afraid to post it in case. but there are times in interviews within 24 hours of each other she adds bits in and makes herself sound like he's magic, such as saying he was doing something specific and taking an inhaler at the same time, and then in the next interview saying he was using two hands to do the specific thing that he was doing, WHILST taking an inhaler. its all so sketchy. the main thing i need advice on really now is that the disciplinary has been postponed, but it was only postponed as of tuesday this week. he was rosterd to work on xmas day but they started offering out his shift last week, before the hearing, thus making me think they have made a foregone decision without any proper investigation or disciplinery. i feel like he's been hung drawn and quartered already they cant count the "puffs" on an inhaler, so its a word against word thing.
  5. I am starting this on behalf of my brother, who i'll refer to as A for ease and the witness as B. He has worked for a company for the last 3 years with no history of problems. last month he was accused of stealing medication at work by a colleague who claims to have seen him use an asthma inhaler from a medical cabinet. He is an asthmatic and carrys and inhaler on him at all times, as is he a type one diabetic and carries a novopen and insulin kit at all times. i have been given all the paperwork regarding his hearing so i will put their points as concisely as possible. The employee reported him 7 days after alleged incedent, saying that the reason for this was that in previous jobs staff kept personal meds with clients meds and B thought this was the case. B insists that A took an asthma inhaler, used it, then replaced it. B claims B was standing in a kitchen with A whilst it was happening, and long enough to be unoticed as A counted meds as part of a handover. B claims A did not see her there for the time period of A unlocking and opening a meds cupboard, taking out an inhaler, using it, putting it in, taking out blister tablets, counting them, putting them back. B drew a picture showing that she was approx. three to four feet away from him. B claims to have roused A by turning on a kettle and says - quote - "i think i asked him if he wanted a coffee. he said no." a member of staff in a seperate room claims to have heard A open the cupboard, remove and put back a basket, how long the cupboard was open for, but could not say if B was in the same room as A, and could not confirm B's whereabouts. A has taken in his prescriptions for all his medications, and has agreed he did use an inhaler that morning but it was his own, as he does a lot at work as well as his insulin. he says that B was never in the kitchen at the same time as him. in the report an assistant manager says he took B to the meds cupboard to clarify what she claimed to have seen A use and she at first look briefly to the wrong place and then located a blue inhaler. the same kind A has on his person at all times. Two coworkers from the same shift as A have said individually in thier interviews that A carries an inhaler, one of which said sometimes A leaves it in his car, sometimes it's in his pocket, the other stated that it has fallen out of his pocket before when working together moving a client. B claims they have always had a good work relationship but in reality there is a slight history of A having to leave notes about things not done on shifts - A and B work opposite shifts and "incedent" happened in a crossover. theres a lot of handwritten interviews, copies of codes of conduct and conversations in the pack they sent. in the conclusion where they request it goes to a disciplinary hearing the manager has stated "A denies B was in the kitchen, but B's evidence around where exactly the inhaler was in the cupboard is strong. I accept that B was in the kitchen." she also states that co-worker claims A keeps inhalers in his car and plays the implication on the point being that he doesnt carry them on his person, even though the person said car AND on person. Sorry, this is so long! I dont see how A has a leg to stand on as the manager has stated her bias by stating in her conclusion that she "accepts" that B was in the room, and nothing about A has been "accepted". There is nothing in thier correspondance laying out an employee ruling on personal medications and until this point we thought his boss, who he has had a great relationship would realise it was either a mistake by someone seeing something and making assumptions, or realise it was a case of unprovable he says she says. A implicitly says he did not use a residents asthma inhaler and i dont think for a minute he would or anyone would to be precise. but still, he has been on suspension since the end of november for this. his hearing is on the coming tuesday and wether he was to lose his job or not he wont go back after this, but there is a real chance they are going to get him with a gross misconduct dismissal and i feel its madness, and it will hound him for the rest of his life, over an asthma inhaler. any advice please! im putting together a list of things for him to take and ask to try and make them see sense!
  6. i mailed them on friday. no response as yet to email.
  7. yep they have taken money, and then carried on after i had to cancel the direct debit because the customer services wouldnt help me which is why they have now passed it onto a collection agent. there was never any activation, no phone number, and the bills they have sent show no usage. and they still also left nearly a three month gap before they started billing for it. i still dont really know what the best thing to send them is. ive had about 6 calls from the dca today already. thanks
  8. within 28 days though...... i ordered and was informed about the non delivery and re-order status in august, after i'd ordered in june, this is the mail they sent me. the order was made online. i then mailed back "patrice" to say i wouldnt be ordering again and i didnt understand how i would order again as they had my details but they never got back to me. they then waited until october to send the first bill through for the month of septmeber, which surely if they believed they were in rights to bill me it would have started in june or july from when i first ordered it? Hi Claire I've tried to contact you today and I'm sorry we didn't get the chance to speak. I've spoken to our online team and they've advised me that the order was sent out on the 33/07/08 adn this was returned to us after a failed delivery. What you will need to do is reorder this item by phone or online again. I do apologise for any inconvenience caused. If I can help in any other way Claire, please let me know. Kind Regards, Patrice Henshaw p.s im guessing the date 33/07/08 is a stupid typo.
  9. is there any sort of draft or base letter i can use for this at all? thankyou for your help so far.
  10. see i do have proof in that they emailed me saying it was returned and i would have to reorder the sim. if i print that off will it count? thanks
  11. right. last year i ordered a sim card from vodafone, one of the no contract, pay £19.99 a month ones they were doing, which had to be paid for with a debit card so my mum lent me hers. i waited for ages and it never arrived, so i emailed them and they informed me that it had been returned to them undelivered and if i wished to take it up again i would have to re-order it. it took me ages to get any contact with them and as id become disheartened i sent them a mail to say that as i had been messed around i wouldnt be interested and asked what would happen to the details they had to which they never responded. forward three months after that and they sent my mum a bill for a months use. i called them and never got anywhere, with them being very rude to me telling me that basically even thought they had record that i never recieved a sim, they were still going to charge for it. i told them it was ridiculous and they basically fobbed me off after a bit of an aggro match saying they would look into it. the following month we got another bill and it carried on with me calling, getting no answers and them being rude. they said i couldnt talk to anyone, and that i would have to get in touch with someone by mail to cancel the contract and still pay the money owed, which at this point was about £60. then last month they got a soliciter company onto my mum, and they are sending her threats, and call me constantly all day from 8am to 11pm, if i answer it is an automated service. i dont know what to do, i really cant see how they can collect money for something they clearly accept never got despatched, i still have the emails saying they had recieved it back. what can i so about it? my mother has stopped talking to me over this because she is so angry about it and vodafone are just horribly rude and unhelpful. i am totally stuck. any help would be appreciated.
  12. i have taken charge of trying to sort out my 21 yr old brothers debts as he is in a total state and is making himself ill over the issues. i have been given all the correspondence and i need some advice on where to start with this. basically i need a letter i can send to each making an initial offer he can afford, not the massive amounts they demand he pays. he took on 100% mortgage at the age of 19 and is worried sick about repossession and going under and is in no way trying to get out of any of the debts, i just need to know what i can do to get him a fair payment on each so he can still pay his mortgage and live. he has as follows... aktiv capital - £457.15 for an unknown debt - £515.01 for an unknown debt pheonix commercial - £1037.91 for council tax anglian water - £216.04 BT - £312.71 can i request an assesment of income/outgoings from them so we can make an offer on them all? is there a template for this? and also is there a template we can send to pheonix to call off the baliffs as they have been round and stood outside his door until my stepfather went and gave them £100 cash. he has been too afraid to even start to deal with any of them, luckily i found out before he loses everything to the baliffs. i would appreciate any response. cheers.
  13. Yes it was, but the V5 is long gone as the car was sold almost a year ago... I think we'll go with writing to them, stating that the person is not known at said address. Thanks for the reply. Has anyone got some kind of template letter to send at all..? Thanks!
  14. hello, this might need to be moved to the DCA forum, but i wasn't sure. anyway, basically my boyfriend has received a letter from midas legal services regarding a sorn fine. the thing is, the SORN was declared, but obviously the dvla have done thier usual forgetting thing. he has no issue with paying the dvla, but i dont understand how its been passed onto midas legal without there being any warnings or prior notices. what happens with this, do midas/moorcroft have a right to collect this? also, the name on the letter is wrong, they have a mispelt surname for him. whats the best way to deal with it, can i get it passed back to DVLA, what can we send midas to find out why they have the debt and can we do anything on the grounds that the name is wrong? cheers,
  15. i have found a letter from two or so weeks ago saying they are working for "ge finace" and "cl credit" so they have sort of said who they are working for except its a jargon letter that makes not much sense about assignments of account between what looks like three companies. im not even sure who the initial creditor would be... i know he owes on a halfords store card and also has things on hp so it could be that, is the initial letter still the right one to send as i will send it tomorrow if so. thanks everyone, your all awesome.
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