It was offered it after I completed their online form, I received an invoice confirming the amount but was required to return it with the phones I sent back.

Wow, I started this thread 3 years ago! Thanks for the reply though, I did manage to get a full refund...cant say any of it went on books though

I recently realised I had a few old mobiles around the house so did a quick internet search to find which phone recycling companies would give me the top price. Selloldphone.co.uk offered £168.00 which was quite easily the most competitive and so I took the offer. I sent the phones a couple of weeks later and received a cheque for £100.00. Presuming an admin error I phoned them up and they claimed one of the phones was in fact broken which it certainly wasn't when I sent it and that the other had reduced by £40.00 in market value! I then requested if this was the case they return the phones to be told it would cost me £15.00 and they couldn't guarantee I would receive the same phone back. Obviously I'm very disappointed by my experience with this company and the main aim of this post is to warn others off. If anyone can offer me advice however as to where I stand with this and can give me a solution as to how I can get the £168.00 as originally offered I'd be more than happy to pay them£10.00 or make a donation to a charity, Gareth

Hello all, firstly I'd like to thank everyone who has contributed to this excellent site. Anyway to the story. I sent Natwest the LBA letter on Wednesday, my claim is relatively minor compared to many posts I read, it's for £200. As a 19 year old student though this could be a very handy amount. I received a reply this morning giving all the usual that they are in the right but as an exceptional matter and goodwill gesture etc they would refund me £98.00 which quite impressively has already been refunded to my account. I just wanted to check that my letter of response is ok and whether there is anything else I need to do to claim the remaing £100, here it is........(basically a slightly altered version of the LBA)...... "Thank you for your quick response to my recent letter regarding bank charges. While I appreciate your settlement offer I believe that lawfully I am within my rights to reclaim the full amount of charges applied to my account. I would again draw your attention to the terms of the contract which you agreed to at the time that I opened my account. It is an implied term of that contract that you would conduct yourselves lawfully and in a manner which complies with UK law. I calculate that the remaining sum owed is £102.16 and I will require repayment in full of this money. If you do not comply fully within 14 days then I shall begin a claim against you for the full amount plus interest plus my costs and without further notice. Furthermore, I shall submit a Consumer Credit Act 1974 complaint to the OFT upon the basis that you have failed to comply with the OFT's direction of 5 April 2006 and are therefore not a 'fit and proper person' to hold a consumer credit licence under the 1974 Act. If you do not understand what this means then seek advice from your legal department." Should this be ok??? cheers