Hi Sang, Unfortunately for me, on a previous email, it tells you that in ANY correspondence you have to include your account pin. I didn't. In the automated bounceback email it said nothing about the pin (but I guess they'd already said it) and they told me to contact a memeber of their team by logging into the support section of their website. ps how do you send a personal message to me then? Not really up to speed here.

Hello again, I ordered web hosting and a domain name with a company I won't name (they always tend to end up finding their way onto the forum) Now I am gooood with automatic renewal. I never get caught by insurance companies- I'm on the ball. But this company got me. Facts: 1. Unlike insurance companies, this company did not send me notification of my upcoming renewal ('it's in the policy'..) 2. They do NOT issue refunds. Ever. (it's in the policy) 3. Unlike insurance companies they will NOT refund the part of the service I won't use (11 months worth of unwanted hosting). So, one month before I suspected they would take money from my credit card, I send an email to the correct address stating that no further money be taken from my credit card. Then, I went on holiday.... I got back to an automated reply (apparently the system read the email, and because I did not include my hosting account pin, it was allegedly not read by a human and sent back). The reply said I had to call their team. I was on holiday. I got back to over £100 being removed from my credit card. PROBLEM: In their ts and Cs it states: + NO refunds + Unless you follow the correct closing procedure (jump through hoops like a collie), your account will remain open. + If you stop payment at the credit card end (which I didn't) they still reserve the right to charge a £60 punitive fee if they think it's unfair. So I've asked the credit card co. to open a dispute for me. But i think They will just tell the credit card co. that I did not respond to their automated email. No closure. Automatic renewal. The end. What can I do? Bend over???? Chiplover

Thanks hallowitch Check out my pathetic story- 'caught by the renewal clause'

Hello again, I ordered web hosting and a domain name with a company I won't name (they always tend to end up finding their way onto the forum) Now I am gooood with automatic renewal. I never get caught by insurance companies- I'm on the ball. But this company got me. Facts: 1. Unlike insurance companies, this company did not send me notification of my upcoming renewal ('it's in the policy'..) 2. They do NOT issue refunds. Ever. (it's in the policy) 3. Unlike insurance companies they will NOT refund the part of the service I won't use (11 months worth of unwanted hosting). So, one month before I suspected they would take money from my credit card, I send an email to the correct address stating that no further money be taken from my credit card. Then, I went on holiday.... I got back to an automated reply (apparently the system read the email, and because I did not include my hosting account pin, it was allegedly not read by a human and sent back). The reply said I had to call their team. I was on holiday. I got back to over £100 being removed from my credit card. PROBLEM: In their ts and Cs it states: + NO refunds + Unless you follow the correct closing procedure (jump through hoops like a collie), your account will remain open. + If you stop payment at the credit card end (which I didn't) they still reserve the right to charge a £60 punitive fee if they think it's unfair. So I've asked the credit card co. to open a dispute for me. But i think They will just tell the credit card co. that I did not respond to their automated email. No closure. Automatic renewal. The end. What can I do? Bend over???? Chiplover

Sorry guys. How on earth do you start a new thread????? I want to talk about renewal clauses!!! Sorry I can't help about Bailiffs or Sheriffs, love Chiplover

No formal agreements were made at the time to say who was supposed to pay what. The mortgage has been paid for by my fiancee for 3 years. He only ever helped to pay half of 6 of the first payments. Her solicitors have a signed letter from him stating that he agreed to hand the ownership of the property directly over to my fiancee, but unfortunately I have no idea as to the exact wording. He did not pay his half of the deposit, as the money was borrowed from my fiancee (he now claims that was a gift). The solicitors have been appallingly useless, and only ever await instruction from my fiancee. (being a nurse and not a lawyer she doesn't know what to say to them). He has no formal address, and in correspondence with her solicitors he has only given a contact email address. He continues to rack up debt using OUR address and we have had bailiffs try to enter the house. The only contact land address we have is his father's (he is being unhelpful also). The only thing that has been committed to paper is his declaration of intent to hand the house over to my fiancee, which he has since said he would not consider until he had money paid back to him from his mortgage payments. mmm....

Hi, I am currently living in a house with my fiancee. Her last boyfriend left 3 years ago, but still has his name on the deeds as legal 'co proprietor' with my fiancee. He had originally agreed in writing that he would hand over all ownership of the house to my fiancee as he had contributed next to nothing financially, but by the time her (awful) solicitors had acted a year later, they wanted him to confirm again that he would hand it over. He refused, claiming he wanted money he had paid on the mortgage (3 payments) before he considered agreeing. He did not pay any money up front for the house, and did not use his own money for a deposit. Consequently she has been paying over the odds for the last year on the mortgage as she is unable to change anything without his say so. No one has an address for him... what can we do... Chiplover, Northumbria