Firstly, those in debt finding it hard to see light at the end of the tunnel, don't be disheartened, it can be done. After 8 years, I am within 9 months of being debt free.
however, this hasn't been without issues and I could do with some advice on what should be my last issue.... Sorry for the length, just don't know best course of action... thanks in advance for any help
I defaulted on an Egg credit card,
they sold the debt to Arc Europe.
Barclaycard bought Egg.
Barclaycard transferred the debt to Moorcroft.
I have consistently paid the agreed monthly amount.
However, during the transfer from Arc to Moorcroft 3 payments went to Arc totalling c£250.
In July 2016, Moorcroft sent me a letter stating an incorrect outstanding balance, incorrect by the same c£250 exactly.
In November 2016, I wrote the following to Moorcroft (names & reference no's excluded, and amounts rounded to avoid identification)..
In reply to your letter dated dd/07/2016 stating the balance was £x.
I disagree with this balance, my balance is £y.
This represents a difference of c£250, which equates to monthly payments of £z.
My account transferred from ARC to Moorcroft in September 2011.
At this time, my balance with ARC was £6k, before my September 2011 payment.
This is confirmed in your letter dated dd/10/2011.
I am not aware of missing any payments,
can you provide a full breakdown of the account including any interest or charges applied please?
Today, I believe the balance is £a.
I will not pay any additional balance until I receive a full breakdown of the account including any interest or charges applied.
Please do provide a full breakdown of the account including any interest or charges applied.
Today, they have responded with (pleasantries have been excluded)
Our client has advised that they have a balance of c£900 on their system. a letter is attached from our client as confirmation.
The attached letter (on very poor Barclaycard letterhead and unprofessional format) says
RE : My name - Account No. my account number
Thanks for contacting us.
Unfortunately, statements are no longer produced on the above account.
I can confirm that the outstanding balance of the Account As of today is c£900.
I trust this information is of assistance to you.
Any queries, contact us, we are here to help.
So in summary, I know why we disagree with the balance.
Moorcroft won't acknowledge this.
Moorcroft have created a fictitious letter from Barclaycard trying to pass it off as from Barclaycard.
The debt is no longer on my credit file, it is clean.
I suspect if I contact Barclaycard they won't recognise the account.
All payments since Sept 11 have been paid to Moorcroft using their reference number, except the 3 made to ARC.
what do I do?
1) stop payments immediately
2) report Moorcroft to FCA
3) subject access request to Moorcroft
4) send Moorcroft a firm letter as per
- you are wrong. payments have been made to Moorcroft not Barclay
- you are fraudulent. you should create fictitious letters using someone else letterhead.
- offer 10% of the correct balance to go away?