I'm new here and also almost new to the UK, left my first ever flat (rented of course) and now I'm waiting for my deposit.
A few days after moving out I got a letter from my letting agency which reads:
"The inventory checkout has been completed at the above property and the findings of the Inventory Clerk are contained within the attached Checkout Report.
All items identified as being your responsibility in accordance with the terms of the Tenancy Agreement, will be charged to your Tenancy Deposit and the balance, if any, will be refunded directly into the bank account you have allocated."
That's what they didn't like:
BATHROOM: SHOWER – SOME LIMESCALE BUILD UP ON SHOWER HEAD.
BASIN – SLIGHTLY DIRTY AROUND WASTE.
BEDSIT ROOM: FLOORING – FEW SMALL LIGHT SPOT STAINS BY KITCHEN ACCESS.
KITCHEN: EXTRACTOR FAN – RATHER GREASY TO SURFACE.
I questioned that cause I had carpet cleaned on the 2nd of May (I left a flat on the next day) and I did clean everything else by myself!
"I see that you have received the check out report which showed that the property was generally clean. On page 4 of the report however you will see that there was some lime scale build up on the shower head and the basin in the bathroom was dirty and in the kitchen, the extractor fan rather greasy. The flat was left in good order and after the owner visited the property, she said that some cleaning was required as highlighted on the report and a charge of £45 has been incurred. This has been deducted from your deposit with the balance leaving our bank today."
45 GBP?????????????????? Isn't it too much?
So I wrote them again:
I'm not satisfied with your answer.
1. I am asking you for proof of your said costs in detail. I do want to see a copy of the cleaning company's invoice.
2. If I find those costs unreasonable or too high, I will ask you for a refund as I know I cleaned this flat to a really good standard.
If you fail to do it within 48 hours or if I find your answers unsatisfying, I am ready to take legal actions I am entitled to.
I am also aware that any legal action would have to be pursued with the owner herself."
And today I got the answer:
"I confirm receipt of your email dated 12th May 2008. The landlord decided to carry out her own cleaning after the inventory check out and charged the going rate for cleaning at £45 and the cleaning carried out was that listed both in the report and in my email of 12th May 2008. I trust this answers your query."
What do you think about it? Should I fight?
Believe me, it's not about 45 quid, it's just that I don't like anybody to play with me like that...
Thanks in advance