Barbara Clissold
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BT Punitive charges
Barbara Clissold replied to Barbara Clissold's topic in Telecoms - mobile or fixed
I will. Its that default position they all seem to take that everyone is out to avoid paying something, or are dishonest and there is no such thing as a genuine mistake. I should ask them for large print bills - I'll see how they respond to this, otherwise I may well just be transferring to somewhere else. They include all sorts of details which are too small to read, or, over long and complicated which I have trouble concentrating on - again, partly due to my poor eyesight. -
BT Punitive charges
Barbara Clissold replied to Barbara Clissold's topic in Telecoms - mobile or fixed
Yes I will. Thanks for that. Just writing the letter now, asking for a breakdown of what the £7.50 charge consists of as well. As they didn't contact me. And to inform them that I am paying the bill minus the £7.50. My eyesight is terrible, and I know it was that, I misread the 5 as a 3 when I was doing my online payment. It could just have easily been the other way round - perhaps we should start demanding interest when we are in credit to these companies! But you are right, their systems have no human element, and are not clear at all. -
BT Punitive charges
Barbara Clissold replied to Barbara Clissold's topic in Telecoms - mobile or fixed
Thank you! I shall chase this up - I just think it is too easy to just pay these relatively small charges and let it go, but how many £7.50's are they extorting from people for no real valid reason at even more profit to themselves? Barbara. -
I know this may seem trivial compared to what some people are facing, but I was wondering if anyone could give me any advice about standing up to BT. I always pay my bill on time, in full through online banking. I get charged what I would say is a 'punitive fee' for doing that - the £5.67 alleged processing fee. Irritating, but I refuse to be forced into DD's as my income is paid in randomly, so I try and keep DD's to a minimum and use online banking instead. The March bill I paid on time as usual, and (this could be down to my bad eyesight!) I paid £153.23 instead of £155.23. A £2.00 shortfall. The first I knew was on getting the May bill and they have charged me £7.50 for a late payment ('To avoid paying this charge in future, see the back of the first page for how to set up a Direct Debit') - for the £2.00!! I am furious, on principle. The late payment of £2.00 has not cost them anything, as this is the first they have mentioned it - and this is the next bill anyway which they would have sent. They did not send a red bill for the £2.00, at which point I would have paid it. This charge, in my mind, is unfair and clearly punitive, and clearly another pressure to get signed up for DD. Whilst it is 'only' £7.50 I feel there is wider principle here (and that is also what it costs me to get to work, so it has a direct comparison for me which makes it seem worse!). What would happen if I refused to pay it? Before I contact them, is there a best way to approach this with them? I would prefer to email, but it seems to be either a postal address (which would involve sending recorded delivery etc) or phone. But I just wondered if anyone else had had any experience of this? Thankyou in advance!! I am so angry!
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Hi everyone, I am not sure where I should be - I have an urgentish query about council tax with Gedling Borough Council, Notts - not really sure where to post it though?
Bit of a long convoluted story, but due to a violent relationship and illness I have not been residing in my property, which has been empty and uninhabitable for a couple of years (I was not aware of this - to do with ex-partner blah blah) - anyway - Gedling are now asking me for council tax payment on the property (at a reduced rate) over several years - not necessarily disputing liablity, but my ability to pay in full is impossible (on incapacity benefit) - I have told them I will pay in instalments the money I owe - they say they will not accept this, and want payment in full (over £2000) by the date requested - which was the end of April.
I don't know what to do. what can/will they do, do I have any room for negotiation? How quickly will they institute court proceedings to recover the money I have not got at the moment (I am trying to sell the property, but it needs work doing) - why won't they accept payments? I am really worried about it - what can I do?? I simply do not have the money - they only contacted me today to tell me that I had to pay end of April - will they have started proceedings - I am a long way away with young children and cannot attend court very easily if I need to negotiate in court - I really have no idea what to do - please please can someone help??
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Hi everyone, I am not sure where I should be - I have an urgentish query about council tax with Gedling Borough Council, Notts - not really sure where to post it though?
Bit of a long convoluted story, but due to a violent relationship and illness I have not been residing in my property, which has been empty and uninhabitable for a couple of years (I was not aware of this - to do with ex-partner blah blah) - anyway - Gedling are now asking me for council tax payment on the property (at a reduced rate) over several years - not necessarily disputing liablity, but my ability to pay in full is impossible (on incapacity benefit) - I have told them I will pay in instalments the money I owe - they say they will not accept this, and want payment in full (over £2000) by the date requested - which was the end of April.
I don't know what to do. what can/will they do, do I have any room for negotiation? How quickly will they institute court proceedings to recover the money I have not got at the moment (I am trying to sell the property, but it needs work doing) - why won't they accept payments? I am really worried about it - what can I do?? I simply do not have the money - they only contacted me today to tell me that I had to pay end of April - will they have started proceedings - I am a long way away with young children and cannot attend court very easily if I need to negotiate in court - I really have no idea what to do - please please can someone help??
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