AA cancelled my insurance policy when I am NOT in arrears in Insurance/Assurance Companies (Not Car Insurance) Posted December 7, 2010 did you renew the policy (calling them) or did they auto renew? if auto it will still renew despite a payment being missed from the previous renewal. Did they say what payment was outstanding i.e was it the final instalment? I only ask as I know our systems for (RBS,Churchill etc) will not send the policy holder any letters if the final payment has rejected due to a renewal has already been issued. The 1st the customer is aware is when we start sending chase letters a few weeks down the line. Also if THEY have cancelled the policy they should not be charging you the privilege for it.