Jump to content


Registered Users

Change your profile picture
  • Content Count

  • Joined

  • Last visited

Community Reputation

15 Good

1 Follower

About theintrepidfox

  • Rank
    Basic Account Holder
  1. Thank you BankFoddler. I'm confused again. Virgin said that I should send a request for removal of the default to Virgin. That's what I would like to do right now but don;'t know what to write / what template to use (if there is one) I assume you are referring to sending a SAR if I consider taking action with regards to compensation. Or do I need a SAR even if I simply want to remove the default? Thank you for your advice. It's very appreciated.
  2. Hello First of all my apologies as this question has been asked. I have read through the posts but I'm more confused as to before and I wonder how to go about it in my specific case. Situation: Subscribed to Virgin Media and terminated services outside the minimum contract because of house move. They sent me a final bill which I paid in full and collected their equipment from my new address. As far as I was concerned all was settled and dusted. I received post addressed to me but for a different flat number in the building (I have no idea where they got the wrong number from as equ
  3. Things get lost along the long way between Virgin Media's glossy advertising and brochures and the bully that installs your line (I wouldn't be surprised if community service know includes having to contract for Virgin) and that person on the other side of the planet that can't pronounce your name when things completely cock up.
  4. Don't get me started on this one! For new customers: £8 first three months, £16 thereafter. South East region still has not been upgraded to 10MB so that means I was paying £25 for a dire 4MB connection whilst others pay the same for 10MB (where it has been rolled out), and new customers pay £16 for 10MB!! That's definitely a case for Trading Standards and the OFT. What Virgin tries to tell is that 4MB to 10MB is a 'FREE' upgrade and therefore there are no grounds for compensation or reduced fee if you're still on 4MB and stuck with their £25 charge. There's nothing like a FREE (Oh,
  5. The Terrabyte was a joke. The only situation in which I'd agree they throttling you. Still, if you can post written confirmation on here and on your FB group would be great.
  6. As above, if they debited today you will need to contact Lloyds before 3.30 tomorrow. They are obliged to put your account back into the state before VM tried to take the money plus waive any penalty charges for going over your limit plus if the unpaid direct debit has been recorded on your credit file reverse that as well. Like it never happened. That's the law. If it's later than above mentioned period, inform your bank that VM has taken the payment in breach of the DD Guarantee. Don't mock around withy their incompetent first line customer care but speak to a supervisor. If supervisor
  7. Are you SURE they don't mean 5.9 TERRABYTE??? 5.9 GB a week works out at 820MB a day, laughable!!!! If that's true what you say, I'm SHOCKED and will support you all the way long. May you post the notification VM sent you on here?
  8. Call Lloyds NOW and make them reverse the DD immediately. Under the Direct Debit guarantee, account must be credited immediately and any charges, e.g. if that brings you over your limit, reimbursed. Speak to their 'Periodic Payments' department. Google 'Direct Debit Guarantee' Thumb rule, if payment has been taken today the 4th, you only have until tomorrow before 3.30pm to contact Lloyds and make them reverse the payment and credit your account immediately. Anything later you will need to find out but can still harrass Virgin for breaking the Direct Debit agreement and make them lia
  9. To be fair, if there's a genuine fault Virgin Media always reimbursed me the premium call rate and I only call them on these occassions. Besides there's the free status update line. If you experience complete loss of service it helps to check each individual status announcement that is Phone, TV and Broadband as announcements and updates tend to differ. I'm a programmer and know if something is wrong on my or their end and only call on the latter occassion, making sure I get my fee's refunded. It's only fair to Virgin that they charge for any calls that are related to 'Norton Antivirus an
  10. I don't think this works as the Direct Debit is still in her name. Only the Orange account isn't. I had a similar situation where I was making payments to a BT account which was in someone else's name but the payments came from my account. However as this wasn't a direct debit I just refused payment and asked my Barrister to write a letter to BT to enforce any claims against the account holder. Never heard from BT again. In this case, payment has already been taken. Usually banks have a cut-off period of one day in which you can reverse and dispute a breached direct debit. As this has pa
  11. Compensation for June Virgin Media customers might be aware that Virgin Media had a major systems merger in May, resulting in having their broadband (previously billed separately) and TV / Phone packages (billed separately) combined into one bill and monthly payment. So far so good. But: I used to receive my bill around mid of each month to be deducted on the 2nd the following month. Not so for the May bill. Although it was printed on the 21st May, I only received it on 2nd June, informing me of a new Direct Debit payment date of 5th June. I already queried with them why my May bil
  12. A) Water Industry Act 1999 does not allow disconnection in England & Wales. Am I wrong? So it's a breach of OFT guidelines? B) I don't disclose any personal details out of principle. I assume that contacting the landlord is a very questionable practice, being in breach of OFT guidelines by the supplier and the Data Protection Act by the landlord. C) Not so fast. I got the 'crossed meter' up my sleeve. No opening readings so don't hold your breath for any payment. D) I'm not actually as the bill started from a month BEFORE moving in.
  13. I do admit that it has been a wrong decision to give the Halif****** a go in the first place. I'm naive and believe in the good. Background: Halifax downgraded me from 'Silver Account' (the one that comes with RAC, Mobile Phone insurance, Travel insurance etc) to 'Classic' after six months because of a failed direct debit that was due to Virgin Media's fault. If you're or have been a 'Silver Account' customer and will be / have been downgraded to a 'Classic' account bear the following in mind: - Did they tell you in writing or did it just suddenly show up as 'Classic' in your
  14. Thank you v_j_r and for that very detailed info from bigpeterlg22 My apologies for the late response. News: An annual water bill of around £110 to 'the occupier' arrived today! It works out at around £8.68 a month whilst others in the property pay £35, £36, £25 and £19 a month. All roughly same sized properties with roughly the same number of occupants. As it said 'metered' on the bill I went on a search and finally found them at the pavement. Scaring away the spiders I was able to do a reading of the meter that's supposed 'ours'. Thing is that it did spin when no one was using
  15. Hi Wino Thanks for your response and the figures. Much appreciated. I'm not disputing the fact that we have to pay for what we use. I'm vary of applying this thought to water companies though as they give a damn about a corroding and leaking system. You get the idea.. Interestingly, I have asked aaround in my building and a single mother with a six yr old receives an unmetered bill of 36.40 a month whilst the flat below with two adults and a baby is paying an unmetered £19. Same number of bedrooms with one flat slighly bigger. Based on your figure, that some in our building are revce
  • Create New...