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cicime

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  1. Good Morning I have a letting agent who was managing my flat on a 6 month shorthold tenancy, my tenants moved out after the 7 months and I have now since moved back in. I have asked my agent to claim for a carpet because the tenants moved in a kitten without permission. The pets I presume destroyed the bedroom carpet which was only 6 months old when they moved in. I have also claimed for destroying a large wardrobe left broken and dismantled and one week’s rent owing. My agent asked me to bring in any evidence so I took photographs and took them to his office he then said he would deal with it for me and contact the tenants. Now here we are one month later and I have had a letter from him asking me to open a free account with deposit protection.com, so he can transfer the deposit to me and then he has asked me to pay him £25 per hour to deal with it. Now I am really confused why would I want to do this when I know longer rent out my flat??? ( Please Advise) Right from the start the agent has been really bad he has never kept me informed of any of the little extra he has taken like boiler knobs that got broke n (boiler one year old and under guarantee) I was charged £50 for a plumber to come in and pull one knob off and push it on to the one control needed most. When I came back into the flat, I went up my local plumber supply and bought new ones a full set for £10.It then took me all of 3 minutes to fix them on the boiler. I was also charged another £50 to screw a door handle on (upside down) that had come loose and fit a fire alarm which I have since found out I did not have to have an alarm. I would have fixed one myself if the tenants had asked me for one. Again none of this was I informed of. All throughout the tenancy I was informed of nothing. I was also told that any rent arrears where covered with the management fee. Which is also a lie or I would have the one week’s rent owed by now? I was also given no notice of tenants moving out so could not make any plans with the flat in advance. When I noticed the cat I told the tenants I could not let them have him has I have a allergic reaction to them and prefer no animals. They then told me that the agent said they could have them before they moved in and that he had asked me and I said yes. Again the agent had said nothing to me I then spoke to the tenants and said they could keep the cat providing they had the carpets professionally cleaned when they moved out and paid a pet deposit to the agent. I then spoke to the agent to let him know what I had agreed. Phoning him back a month later he told me he had taken the deposit for the one cat (three months later they moved in a second kitten without permission which I believe may have done the damage to the carpets ) I have asked for the checkout report from them also and still nothing from them I now am beginning to wonder if they ever did one?? I am not being greedy with my claim I did have the carpet professionally cleaned but the urine smells was still there. I have since replaced the carpet with a much cheaper one and only charged for the new carpet not for the cleaning I paid for. I was so glad to get my flat back I have since decided that letting is not for me but I am shocked to see that the agent despite keeping me informed about Zero!! Is he trying to pass the buck on to me? Can you please advise me what to do because I do not have a clue which is why I took on a full managing agent in the first place and did not try to let it out myself? I lived in the unfinished flat upstairs and decided to let my flat out to help pay for materials to complete the one upstairs I was always nice to the tenants and always asked them to come to me if they had any problems . I am excellent at DIY and any job that was done I could have done 100% better. Any advice on this on where I may stand with this matter would be so helpful to me I am hopeless at paperwork and civil matters Lorraine
  2. More great news today I found out there were 4 vans and about 8 people and I haven't even moved in myself yet. My agent has told me they were rummaging around in my upstairs rooms when they arrived on the scene I am now booked to travel to Plymouth next week I am dreading it now. I may even put a for sale board up sort of feels nasty now )-: Oh yes for someone who asked the meters were my gas and electric meters never been used by anyone except me and I am not with Npower and certainly no debt on them.
  3. Apparently the flat next door was 5a when it was a newsagent and was later changed to 7 by the land registry. I believe the address they had was 5A which should have been 7 the next door flat. Yes I believe 5a went about 10 years ago when it was converted to flats Lori
  4. Thank you for all your replies really really helpful. I went to a solicitor today with my property deeds and they phoned up Npower. Thay have admitted to their mistake and have said they will put the meters back next Wednesday. I was disgusted when they said I was supposed to go all the way to Plymouth and sit and wait all day until guys to fit them turn up!!! Surely they should be at least giving me a set time? I had to laugh when they said your flat is quite safe we only sent in a locksmith and 2 bailiffs I have seen all the horror stories on bailiffs on the tv and on the net. They also said the reason they broke in was because they were informed someone was moving into the flat,which seems a little odd I would have thought that in that case they would be installing them not taking them!!!!!!!! I also asked the the name on the warrant and they said the data protection act does not allow them to tell me. Crazy isn't it they can break in but they cant tell me who is responsible for this mess. Any way it sounds like my solicitor is not happy with there comments so I guess there is still more to come. Thanks agin for listening to me. Lori
  5. I own a flat in Plymouth undergoing renovation. I myself live in Horncastle Lincs over 300 miles away! My agent has been in touch earlier on today to tell me N power have broken in taken away the meters and changed the locks to which I have no Keys. Now I am so stressed out I don't know what to do apparently they had a warrant for the person who lived in the flat next door nothing to do with me different name different flat on the warrant. Now I am stuck 300 miles away cant afford the travel at the moment (as just after Christmas ) I am so worried has I Use the property to store my antique furniture and pottery tvs numerous other belongings getting ready to move to Plymouth. I am shocked stressed out and have no idea what to do. I feel like my privacy has been taken away and burglars have broken in before I even move in. I have tried ringing the Police and they just tell me to get a solicitor. I have spoken to Npower and they tell me they cant do anyting without proof of my ownership of flat. I am going to get this tomorrow and email. It really seems this is so unfair to happen to a inocent party. What makes it even worst i have just survived cancer lost my mum all within the last year. I really dont need new stress Please Help if poss Lori X
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