The boiler was taken away by the engineers and I don't have records of any of the complaints. I'm sure the Housing Association would have records but I'm also sure they would suddenly be lost. The house is rented from a private housing association, prior to this we had lived in a caravan and the council had nothing for us. The housing is classed as low income housing, although judging by some of the cars in the rest of the street I'm about the only one on low income:( Thanks, Tony

Anyone???? Please

Hi everyone, I'm new here so I'm hoping I have the right section for this. My name is Tony and I live just outside Aberdeen. To my problem, in 1999 I accepted a brand new house from Grampian Housing Association. Lovely house that was perfect for me and my young family. The problem was that we really struggled to get enough hot water for a shower, never mind a bath. My daughter was 6 months old when we moved here and then my son was born in 2000, so you can imagine how often we needed hot water. We spoke to GHA to get an engineer to check the system and were told nothing was wrong. We continued complaining at least 3 times a year but were told the same every time. Two weeks ago an engineer was out to do the annual service and he agreed that something was wrong. He stated that the other houses in my street cost between £10 and £15 a week in gas, but I have been paying at least £20 per week, usually closer to £25 (pre-pay meter). So last week I finally got a new heating system installed, which does away with the hot water storage unit. When this was removed by the fitter we found that the tank had imploded. This meant that it was only holding enough water to fill a basin before the boiler kicked in. The engineer said this obviously happened before we moved in, so when/before it was installed. So for almost 9 years I have been paying at least £5 a week more than I should have because of a fault that was not found, but reported continually. Where do I stand for claiming the money back from the housing? Would I be right in thinking that anything I claim from them they are within their rights to claim back from the engineers? Anything you need me to expand on please just ask. Oh, and since the new system was installed I have been getting nice hot, long showers and used less than £8 gas in 8 days. Hope someone can help. Thanks, Tony