Npower - Pushed To Brink Of Suicide! in Utilities - Gas, Electricity, Water Posted May 9, 2008 I RECEIVED THIS LETTER FROM THE OMBUDSMAN TODAY I will write its contents down word for word. It makes no sense to me whatsoever? Can anyone make any sense of the contents? As Npower nobbled the Ombudsman? What the F*** is going on? COMPLAINT ABOUT NPOWER Thank you for your correspondence received on 30 April 2008. After carefully reviewing all of your correspondence ( I DONT THINK THEY HAVE ), it seems that your complaint has been constantly ongoing since November/ December 2005. When you intially contacted us it was thought that there was a stage whereby you were sent a cheque and thought the complaint had been resolved. On reviewing the details of your complaint, I found that after the cheque was sent to you, npower continued to send you letters advising they were still investigating. Therefore the complaint was ongoing. The deadline for bringing it to our attention is nine months from the date you first told the company about the problem. As you first raised your complaint with nopwer over 9 months ago we are unable to help. yours sincerely Angela Robinson Enquiry Officer. Now call me thick BUT THAT MAKES NO SENSE WHATSOVER? HAS ANBODY UNDERSTOOD HER POINT? So in effect:- 1) If you accept a £20 compensation cheque from Npower who continue to threaten and harass you for 18 months thereafter the E.S.O. thinks thats ok? 2) If Npower say they are investigating they can take 10 years to find the answer to a problem? During which time they can continue to threaten you and the E.S.O. will say " its ok , they are still investigating" ? 3) When you have been tortured for over 2 years and Energywatch tell you to contact the Ombudsman because they cannot help anymore ..... DONT BOTHER ITS A WASTE OF TIME? 4) Even if you have been tormented for 30 years ...ITS YOUR FAULT FOR NOT TELLING THE OMBUDMAN WITHIN 9 MONTHS OF THE COMPLAINT? 5) If your intial complaint appears to be resolved BUT IT WASNT and you continue to suffer, then the Ombudsman doesnt care how long its gone on for ? 6) As long as Npower send you letters to say they are " still investigating" the Ombudsman doesnt care that in paralell they send you threatening letters at the same time? As long as Npower imply that they are " still investigating" they can carry on doing what they want to us even when they ARE NOT INVESTIGATING AT ALL BUT REALLY BLAMING US AND HIDING BEHIND A CLAIM FULLY SUPPORTED BY THE OMBUDSMAN. I am totally lost here and do not think the Ombudsman as grasped the nettle? DOES ANYONE AGREE?