Edited for the Profanity filter: Hi John, Just to let you know that I made a complaint today to the number given above. One of your representatives called me to sell me a mobile phone. I politely listened to what he had to say, and then declined to proceeed. I told him I didn't want to proceed because I get many phone calls by many people telling me how their products and services are the best and the cheapest, and since I cannot trust what I'm being told (apparently everyone is the cheapest and best), I tend to find my own best deals. I thanked him all the same for his time, and just before the call closed someone esle on the line said [EDIT] I found this site and the Customer Services number and phoned it to make a complaint. Within 5 minutes of that call ending I was getting funny phone calls on my mobile and my land line, from a person with a welsh accent. Now I understand this could be coincidence but it is unlikely. I hope you take this sort of thing seriously and I hope 3 take it seriously as a complaint has been made to them aswell. Please also see my comment in Bold Blue. That was to your response to someone complaining that their handset was refurbished.