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About Spanishfry

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  1. Hi, Thanks for the responses. It wasn't a Direct Debit, this was a standing order I had already setup, they still went into my account and took another payment, it is not shown as a Standing Order payment, it just shows as Cash. They took the Standing Order payment of £250, then proceeded to just go into my bank acount and take everything else I had in there. Again they did not tell me they were doing this and I was on a Payment Plan with them, no letter/phone call from them. They just went in there and cleaned out my bank account after they had taken the Standing Order payme
  2. Hi, No they did not inform me of anything, they called me the day after they had taken the money from my account. They did not tell me either by phone or letter, no information from them at all. Just a phone call the following day to say, thank you for making a double payment, which I did not ask for. Thank you very much for the very fast response.
  3. Hi, Not sure if this is the correct place to post this, but I really could use some help. Quick background information. Paying back my HBOS MasterCard, now in Retail Bank Collections Agency, I have setup a Payment Plan of £250 which should come out on the 20th of every month. Now this payment plan has been in place for 3 months and everything has been fine and dandy. This month I received a call from those people at the Bank Collections and they thanked me for making a double payment. I asked "what double payment", they then said you paid £250 plus a further £150 I informed t
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