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  1. Forget about the manufacturers guarantee a minute. Batteries are classed as consumables which come under a separate agreement then the Sale of goods act. There is no set 3 month, 6 month, 12 month, 6 year rules under sales of good act for batteries. There may however be a certain monthly amount stated under manufacturers guarantee's. Please remember guarantee's and SOGA are separate. however there is a life expectancy on all batteries which state times such as thousand hours of use, a thousand recharges ETC. Doing some maths, lets say that the battery is only suppose to last for 1000 hours. Thats about 41 days of constant 24 hour use. If the battery states that it's life expectancy is 1000 recharges and each recharge lasts 3 hours then thats about 125 days of constant 24 hours a day use. The average person uses a computer for between 15 minutes to 8 hours, so it is hard to dictate and state a official timescale for consumables. So as a generalised guideline for people with batteries that have a 1000 recharge capacity and use it every day at work 9 to 5 then it is expected to last a year. Each case has to be individual and worked out properly. So please do not suggest that a consumable has a 6 year SOGA coverage or a 12 month manufacturer's guarantee as standard. This is just one products guarantee, please be careful as each manufacturer has different life expectancies and timescales.
  2. Forget about the manufacturers guarantee a minute. Batteries are classed as consumables which come under a separate agreement then the Sale of goods act. There is no set 3 month, 6 month, 12 month, 6 year rules under sales of good act for batteries. There may however be a certain monthly amount stated under manufacturers guarantee's. Please remember guarantee's and SOGA are separate. however there is a life expectancy on all batteries which state times such as thousand hours of use, a thousand recharges ETC. Doing some maths, lets say that the battery is only suppose to last for 1000 hours. Thats about 41 days of constant 24 hour use. If the battery states that it's life expectancy is 1000 recharges and each recharge lasts 3 hours then thats about 125 days of constant 24 hours a day use. The average person uses a computer for between 15 minutes to 8 hours, so it is hard to dictate and state a official timescale for consumables. Each case has to be individual and worked out properly. So please do not suggest that a consumable has a 6 year SOGA coverage or a 12 month manufacturer's guarantee as standard. This is just one products guarantee, please be careful as each manufacturer has different life expectancies and timescales.
  3. As an additional note I personally have issues with their call centres and instore staff, I am putting together a patition website to get retailers like Tesco, PCWorld and even Dell to improve their standards. Basically anyone selling technology. The patition will be to get these companies to fully vet their new employees and have adequete training centres and policies. The website is currently not online due to laws about liable and copyright use of their logo's. So until I wrinkle out all of the legal jargon to ensure the website survives, I am just researching different complaint websites and forums. PCWorld do come highly UNreccomended from friends and family but I do not believe all complaints are thought about or dealt with properly by consumers. Just stay away from PCWorlds 0844 56 1 00 00. They are not UK based or have any formal customer service, technical or company policy training. They have admitted that they have a set script to read for different occassions but lack the understanding to know which script to read. Retail giants do need to do something and not rely on the fact that they are multinational and can survive the small 1% of complaints. 1% is too much. Especially when they deal with millions of customers, thousands of customers a year not receiving good services from these companies need to change
  4. I will make it simple first and then you can read my whitterings and reasonings after. CALL 0844 800 60 20 for products over £130 and over a month from purchase. For many of you I can see you reluctance to say anything nice about retailers, especially when they are not trained or even their aftersales literature does not help consumers. But in a few cases I can see that the use of force and threats of court cases can be avoided. imagine pcworld in the same respect as Tesco. They do not repair products instore, nor do they know much about them and so demanding instant repairs from tesco is like asking them to repair a microwave right there infront of you. PCWorld do have a Techguys desk but without saying too much about their qualifications, ill say this. They are able to deal with software and upgrades. Yes they probably do know how to replace a faulty motherboard but they are not required to under the law. the law states that a faulty product needs to be remedied under the same manufacturing standards and quality control as originally purchased. So it is recommended to be done by a fully certified repair agent. I may start hearing you sigh thinking you know everything. But being certified by Microsoft or Intel through doing online exams is not the same as being certified by the manufacturers. So not everyone can repair products. I hear another sigh, well maybe because a multinational company have to be doubly careful about doing repairs compared to independant computer specialist because billions of pounds are involved.
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