It's great that you were happy with the staff response! Don't worry too much about what happened. You're obviously an honest and lovely person so just relax, and look forward to the future

Pleased to help so no probs about replying! It's likely that they will just send out the letter so try not to worry too much. Even if the worst case scenario unfolds and the police visit they should be relatively discreet so you'll be able to keep the young 'uns out of the situation . If the police didn't turn up to the actual event then it's not very likely that they'll be involved unless the store specifically requests that they visit.

Hi, The main point is that the store employee said they'd be cancelling their complaint. If no crime has been logged then the police won't visit. Have you heard from the store as yet? If you have no previous record then try not to worry too much as even if the police visit you it'll be for a chat and a warning rather than a prosecution. If possible get the store to put it in writing that they aren't going to pursue the matter. We all make mistakes in life so hope you do ok from now on!

Hopefully so Conniff and Malc, thanks for the help. The property was our first rental so we didn't know we had to inform energy companies that we owned the place as we weren't living there and expected it to be ready to rent within days. It took longer than we thought and was empty for a while then refurbished. We asked our builder to pass on any post that was addressed to us but it appears that the seller (daughter of the deceased previous owner) gave the wrong name to Eon and we therefore failed to receive any correspondence. I'll track down the period when the property was vacant and give Eon a call. Thanks for the advice everyone!

I'm not sure who the tenant is using now - it wasn't Eon who contacted her but a debt collection agency who gave her a phone number and a reference and asked her to call - she did ask what it was about - they said "unpaid utility bills dating from 2014." but would give her no further information said they needed to contact they previous resident. Never had my name on the utility bills as I never lived there. Property was empty for about 8 months following the death of the previous owner. Her daughter sold it to me and it was refurbished and let to the tenant. My builder was on site doing the refurbishment and then the tenant so I don't know much about previous bill demands for the property etc.

I'm definitely going to write a letter to them - anything in particular that I should add/ legal angle/template? Thanks! Chris

Thanks guys - Bazooka's right - they addressed it to the new tenant and then refused to tell her what it was about but ordered her to tell the old owner/tenant (now deceased)! She's a great girl the tenant, very conscientious and hard working so I'd like to sort it out for her as I don't want her to worry.

Hi all, I've got a rental flat that I bought after the old lady who lived in it had sadly passed away. The tenant has contacted me as she has received two letters from a DCA regarding alleged unpaid utility bills from Eon. She called them to see what it was all about and they said they "couldn't tell her as it related to 'the people before' and asked her to pass on a case reference number and contact phone number! I told the tenant that she could disregard the letters but she's she's worried as they addressed them to her so I'm looking for the right reply to get them to cease and desist! Thanks in anticipation. Chris

Yes the other good advice I got was "never pay a DCAicon for a gov't debt - no exceptions" Hope it all goes well for you

Hi Fishfood I had a problem with HMRC and got the below advice - followed it and everything got sorted out fine. Write to Lcs, send it Recorded Delivery, tell them that the account they are dealing with is in dispute with HMRC. Do not speak to them over the phone. These are the OFT's guidelines on debt collectionicon:- http://www.oft.gov.uk/shared_oft/con...lection_g1.pdf You could try and visit your local HMRC office, but unless someone takes ownership of the problem, it will not be resolved. The best thing to do is to send them a Formal Letter of Complaint, mark it as such. Explain what's happened, how they have let you down and what you want them to do. Complaints and putting things right - HM Revenue & Custom Copy your complaint to:- Ms Lin Homer Chief Executive HM Revenue & Customs [email protected]

Ok cheers brigadier I'll ignore them for now and report whatever nefarious tactics they try to employ next!

Hi Guys, I've just received a rude and threatening letter from Akinika "Despite previous requests we note that the above balance remains unpaid and is seriously overdue. HMRC has issued strict instructions that we are to recover the FULL BALANCE immediately. DO NOT IGNORE THIS LETTER. etc etc." Should I write and tell them that HMRC have upheld my appeal and that no debt is owed or just ignore it? Thanks!

Thanks for the reply. I was never informed that they were taking court action. Nothing on my credit file and when I Dsar ed the SLC I got a huge sheaf on random files back, only one mention of "litigation" in a tiny computer screen window type print out. No mention of a claim number or which court. I'd agreed to make token payments years ago - then they'd referred me to a DCA, whilst making payments another DCA contacted me demanding payments for the same loan - I wrote to them both and the SLC saying "which one do you want me to pay?" All I heard back after that was a yearly "For information only" statement from the SLC. Good to know they can't do much about it - should I reply to their letter?

They have indeed written back: "As legal action was taken under the Claim no ****** to recover the oustanding balance and a County Court Judgement obtained on 22/05/2002, limitation no longer applies. The last payment made towards the account was received on 5/11/2008 for the amount of £10. The outstanding balance remains due and payable. Please contact us within the next 14 days to arrange repayment of the outstanding balance, failure to do so may result in further action being taken." Any advice as to how to proceed would be most gratefully received!

Hi Dx, Great, thanks for the reply I'll get a recorded SB letter sent to them. Looks like they're using a dodgy, presumptuous generic letter campaign. I Dsa'd the SLC and got hundreds of pages of uneventful printouts, one did mention "legislation" in a tiny box but no details, I was never informed of a CCJ, nor notified that they were applying for one. Nothing on my credit file either. Let's hope we can think of a way to stop their dodgy tactics. Thanks again Chris