Thanks for the welcome! I've put the post here, which seemed more appropriate... http://www.consumeractiongroup.co.uk/forum/general-consumer-issues/131240-easyjet-bit-free-submachineguns.html#post1379621

I wonder if I could ask for some advice. I was recently booked on and Easyjet flight from Naples to London Stansted, the return leg of a journey made on business, which was cancelled due to the pilot on another Easyjet flight falling ill. The flight was at scheduled for 19.10 Monday, but was cancelled about half an hour before that, whilst the passengers were waiting at the gate. There was a lot of confusion and misinformation, and very little communication from staff. Eventually everyone was herded onto two buses which dumped us at a hotel at around 21.00hrs. We were all fed, and given keys to rooms by 23.00 hrs. Unfortunately the first room I was given turned out to be occupied by a number of children who were sleeping when I entered the room. On complaining to the staff I was given another room. The following morning we were given breakfast at 08.00hrs, but only rumour as to what time the flight was, or what time the bus was to leave for the airport. The bus reached the airport at 10.00, and the flight was scheduled for 12.15, but didn't take off till 13.00, scheduled to arrive at 15.40 CET. By 13.40 I was hungry again, having not eaten for 5 1/2 hours, despite the statutory obligation for the airline to keep it's passengers fed during the delay. The hostess came round with trolley and food, and I accepted a tuna sandwich and a 330cl bottle of water, but when asked for payment of £4.90, I refused to pay. Given that there would be another two hours before any other opportunity to eat would be available back on the ground at Stansted, I felt the airline were wrong to expect me to go without food for 7 hours and 40 minutes, and in breach of their own terms and conditions forced on them by the AIr Passenger Charter. The head stewardess refused to accept this, and had the pilot radio the groundcrew at Stansted. On landing, I was met at the door of the plane, while all the other passengers were made to wait, by four armed police officers, despite the fact that I had been courteous and polite throughout. I was detained for about ten minutes while they ascertained that it was a civil rather than criminal matter (they were not dealing with it as theft, rather that the ownership of the goods was disputed). They were extremely understanding and conciliatory while they filled out their forms, then allowed me to go, and it is now up to Easyjet to pursue me for the £4.90 which they claim I owe them. I, on the other hand, would contend that they owe refunds and apologies to all the other passengers on the plane, who had to buy food or go hungry. Incidentally, at no time was it made clear that Easyjet were liable for the cost of two phone calls, emails or faxes, and I'm sure a lot of people will have paid for those too. No compensation has been offered, and to add insult I can't seem to stop the easyjet website from sending me promotional material via email. Does anyone have any idea how best to seek redress from a company with such scant regard for it's customers, and which believes the threat of sub-machine guns are the way to deal with passengers who have the temerity to insist on what appears to be their right? Many Thanks

Message deleted - wrong forum. Sorry.