I'm sure this has been asked before but I'm a little stuck now. I'm also sure your all aware of the Mobile Connections [problem] so I won't go into it to much I'll just explain what's happened so far and would appreciate if you can all give me some advice please. Last summer my mum signed up with Mobile Connections and for some reason took four contracts, she said she was harrassed by the agent into taking the two extra as we only needed two. In the end these phones arrived and we began to use them paying via DD. We didn't get any cashbacks and my mum took some advice given to her by a person (will post details later) who said she was a solicitor and had opened a police case in order to help everyone reclaim their cashbacks. Her first advice was to tell my mum to cancel the DD and inform Orange of what happened and request a resolvement. She was also to provide a crime reference number for the case. So I spoke to Orange over the phone as suggested and asked them for their contact address so that I could send this in writing. I sent this and decided to sit and wait for Orange, this was end of September. Come January I receive a letter from Orange (collections dept) saying that they want their money and we owe them x amount of pounds. I wrote back again, this time to the reply address on the bill. 10 days later I receive threats from debt collectors (moorcroft) and still no reply from Orange. I then wrote to Moorcroft a week later to tell them what's happened and you can obviously guess that they weren't being to understanding or helpful about it. Nevertheless I finally got a letter from Orange, three days after the Moorcroft deadline, who said that I should write to the Mobile Connections people and talk to them about the problem I've got (some address in Bradford) and that the debts are still due to the debt collectors. They have given me 30 days. I then spoke to Trading Standards who said that basically if Mobile Connections screw me like they did then there's nothing I can do about it and that I have no rights. He also said that whilst I'm at the mercy of Orange what happened to me was unethical and a company like Orange should behave more responsibly and look after their clients. So since that isn't happening I'm at the mercy of Orange do my attempts to resolve and communicate to Orange all count for nothing? btw I had originally (in Sept) asked to pay up for the due airtime and to talk about terminating the phone contracts, or at least two of them, because of the issue yet this went ignored Any advice is welcome.