Hi Darkangelsdelite, The 14 days were up, due to the xmas holiday slowing things down and my difficulty in digging out my renewal from my 'special' filing system. The extra £42 was because I put my renewal as £324 but it was £347, I didn't have my renewal when I got the quote online, as I was getting quotes in preparation for my renewal, so i put down what I paid previously as it would be close. The increase of £200 excess is unforgivable when I was quoted no excess on the website, they didn't even let me know by writing, they just added it on in the documents. I have cancelled the policy on the phone and then cancelled my direct debit. I'm going back to sainsburys car insurance who have now quoted me £327.

I paid £700 for theme park tickets for use at Discovery Cove, Orlando on the phone (not online!) through travelrepublic.co.uk in October 2007 for use this March. I am unable to take the holiday (cancelled for a cost of £570....thanks Thompsons) but now I find that travelrepublic will not give a refund for my tickets, yet if I had bought the tickets directly from Discovery Cove via their website I could have a 100% refund up to a week before!. I have read the documents they have sent and it states nothing about not being entitled to a refund and I was told nothing about no refund when I purchased them on the phone. There is on however on travelrepublic's website one page of small print, which states no refund for Discovery Cove tickets only and also no change of name, so I can't sell them on ebay. Am I entitled to refund as I bought via the phone, never told on the phone that I couldn't get my money back and there is no small print on the docs explaining no refund? What if you don't have access to the web, you would never know that you couldn't have your money back. Any advice greatly appreciated

I took out car insurance with A&L via online. I set the insurance to have no excess on the policy and was given a price of £293, which I thought good for a group 17 car. I paid online. 7 days later a letter arrives asking for proof of my no claims, which I posted to them ( took me 5 days to find it! lol) I then get my documents after another week but with a £200 excess on the policy and a request for a further £42! I phoned and told them I was unhappy, but they wouldn't do anything, so I cancelled the policy, for which they have invoiced me for £45. I have refused to pay. I consider this most underhand, lure you in via the deal on the website and then renege on the deal and ask for more money! extortion! I took screenshots of the quoted deal and what it included when I paid online, do they have to honour this deal? Do I have to pay cancellation charge? Should I report this to trading standards? Any advice most welcome