Jump to content


Registered Users

Change your profile picture
  • Posts

  • Joined

  • Last visited


1 Neutral

1 Follower

  1. Well, bit of an update, spoke to the dealers partner, we didnt know he had one , he said the e.c.u has now been fitted, but the car wont start 1st time, so he's having a new starter motor fitted, we got it back today after lots of apologies from him, but its still not brill at starting:|, so i have decided to cut my losses and keep it, and see how it runs, as ive just lost all fight now, cant be bothered ringing him up to tell him its not right, as i'll wave goodbye to it for a few more weeks, i know its the cowards way out, but least it here now and i can either spend a bit on it or sell it and make a loss. Thanks for all advice
  2. Thanks for all your support, the card providor is Natwest, thanks
  3. Thanks for quick reply, i read on the (Visa chargeback management guidelines for visa merchants) - on google, that they have different reason codes for doing chargebacks, i think mine would come under their (Reason code 53 - Not as described or defective merchandise). Anybody enforced these ??
  4. :-)Hi, I'll try to keep this as short as possible. Basicly, i purchaced a car Vauxhall Astra 03 plate 1.8cdti, on 23.7.12 £1.5k, paid on my Visa debit card, from local car dealer, got no logbook with car, got told to go to post office to apply for one, just the m.o.t and a bit of service history, on my receipt it says 'Trade Sale'. We drove the car home (2 minutes away), Engine management light on and car wouldnt lock with keys. We drove car straight back and its been in the dealers posession ever since. (3weeks today) !!. In this time the car has been in 4 different garages (Including vauxhall) for diagnostic's & repair and still isnt fixed. When we checked on Friday with the 4th garage the car is in for repair at, mechanic said no parts have been ordered and thay are chocca with work so trying to fit my car in as/when they can. So,,, I decided to reject the car under the s.o.g.a on friday, as dealer promiced it would be fixed by that day, and if it wasnt he would refund me the money. When we went in on Friday for my refund, he refused as in his words 'he is still trying to fix it'. and if i want a refund i can take him to court. We have been lied to constantly about repairs over the past 3 weeks, 'its had this part fitted and that part fitted, parts are on order, bla bla, etc' . And basicly all communication has now broken down with dealer, as i relly lost the plot on friday, and gave him a right mouthful. So, ive returned the m.o.t & papers, etc, to dealer (kept my receipt tho) and given them a letter by hand, stating im rejecting car under s.o.g.a as my solicitor told me to do this, giving them 7 daysin writing to refund me the money. I paid for car on my Visa debit, i rang my bank, they are refusing a chargeback, saying they dont get involved with car disputes, yet i only had the car in my possession for about 15 minutes, as it was returned straight to the garage and theyve had it ever since. So car dealer has my car and my money and im in no man's land. Please any advice would be welcome, i was offered a hire car by dealer while my new car was in for repairs, but didnt need one as i still have my old car. I just want my money back, help ! Thanks for reading jackie x
  • Create New...