This topic was closed on 10 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 09 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 09 March 2019. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

We were on Assured Shorthold Tennancy up until March this year. Due to issues with the letting agent (we asked for a new contract and it was never provided), we moved on to periodic tennancy. At this point I had drafted a letter to tell them we will pay them 200.00 which I though was fair and above and beyond what I want to pay them. BUT I have since received a letter from them stating the check out report is incorrect and they will provide me with a new one in 10 days!! (wtf) I expect more items to be added to the list. (fantastic). Interesting. I did not realise that our deposit must be in the DPS. I only thought it had to be put in for new tennents - to be fair I know nothing about it at all. Hence my lack of knowledge they needed to do so. our annual rent is about 9k. (785 a month).

We just moved out of a place and we disagree with the deductions that are being claimed. 1. New Freezer needed The bottom shelf on the freezer is cracked due to a design issue. Put 1 bag of peas and the shelf drops causing it to get caught on the plastic. They are stating that we must pay for a brand new freezer. We are saying that the freezer is 4 years old and we should not pay the full amount. They said no and want to charge us 400 quid. We have found an identical brand freezer (just a newer model then installed) for 250 quid brand new. As far as I was aware we should not pay for a new freezer. 2. Curtains Destroyed. Curtains just need an iron (we let them dry hanging up but did not look at them again until we checked out). They are claiming that we destroyed the curtains in every room. They want to charge us 100 quid a set of curtains (there are 4 sets). These are cheap beige curtains we have seen for sale at 25 a set. They are also at least 4 years old. The check in report states beige curtains and NOT the state they are in. 3. Apartment must be professionally cleaned again. We had the place professionally cleaned 2 weeks ago. They claim no. But the check in report/contract do not state anything about this. They want to charge us 500 for this. 4. Destroyed home owners book The previous tennents wrote a negative statement about the letting agent on a single page. They are claiming they must replace the entire thing at a cost of 100 to us. Check in report just states there is a home owners book. It is a photocopy and needs only a single page replaced. Our deposit is not held in the TDS. We lived in the place for 3 years, but everyting was new 4 years ago as it is a new build. Does anyone know where we stand and what we can do? We are more than willing to get a photocopy of the single page from the homeowners book. We are also willing to pay for the freezer as long as we are not charged for a new one, or one well above the normal price. Curtains is debatable but we might just pay it. But once again I dont think we should be paying for brand new. On another note is there anywhere where we can name and shame a letting management? We have had terrible issues with this company since day 1. We really want people to avoid them because of the many things they did they went against the law and tennency act. Edited to add We have since discovered they did a their own check out report. Without our knowledge.

Hi I was made an offer today of £2000, but we were asking for £2700. What I want to know is, should we proceed to court? and if so, generally how long does it take for the money to come back? And what are the chances of us having our bank account closed?

I just realised I sent the wrong letter to HSBC. I sent the "Letter before action" rather than the "Preliminary approach for repayment". Does this matter? I received a reply from HSBC that pretty much said, go away we are right. So would I just send the same letter "letter before action" (slightly edited), or what?

I was just wondering if anyone has had HSBC close their account after claiming the charges back?

BBC did have an article today on the front page ... http://news.bbc.co.uk/1/hi/business/4940250.stm

Does any one know which address I should sent my initial letter to? Would it be the branch I opened my aco**** with, or would it be the central address in canada square? Also who should the letter be addressed to on the envelope?