On the phone to Virgin Media yesterday regarding a very slow connection (was always fine before, we are on 2MBps broadband). Told we were falling foul of a 'traffic management policy' implemented 2months ago, which means that heavy internet users have their connection speed halved in the evenings. This was not present when we signed up, we have not been notified of it, and we are not particularly heavy download users. It kicked in because I downloaded a couple of demos, maybe 1.5GB total. I need to know if this is legal, and would like to hear from anyone with similar problems before taking the problem further? Thanks (nevermind Virgin's rubbish customer service )