thanks, anyone else any ideas?

thanks i will reply asking for a copy of the full and final settlement he signed. what happens if it does say full and final settlement? can we not claim any more and what about charges that have occurred since letter signed? many thanks for any replies

bump help please!

mbna have charged us £824 not including int. last year they gave us back £360. therefore they still owe us £464. they have responded to our lba with a payment of £370. they have already arranged to refund this to our card as a full and final settlement (we don't have to sign anything). this is £94 short also not with the interest of £139.22. i realise they do not have to refund interest unless we won at court. we asked for the refund to be sent as a cheque. should we accept this £370 or pursue it further for the other £94 plus interest? can we make them refund it to us by cheque? any advise greatly appreciated.

started the bank charges reclaiming last year. at the time they offerred my OH £117.50 partitial refund. Due to ill health and desperate need for the cash we accepted. i recently started reclaiming again as feeling better, however, bos credit card have came back saying as we took this refund it was a full and final settlement which they say my OH signed. i remember him having to sign something but we don't have a copy so can't be sure it said full and final. the full amount we were trying to claim was £361.55 (inc int) minus the £117.50 already refunded =£244.05. this amount includes subsequent charges since the refund. i intend to ask for a copy of the full and final settlement letter. if this is correct can we no longer claim back the rest? any advice much appreciated.

thanks deedee. i found a new address on their website so i'm going to try sending it there. cheers Customer Care Department PO Box 3598 Glasgow G68 9YW

can anyone help? letter is just waiting to be addressed

just got letter saying egg are giving me £551 back (including interest charges) process started on 23/5, they offerred £88, i refused using a letter on here - thanks- and then got back full amount. many thanks

hi, i'm looking for the corect address to send my lba. i sent the first letter and have heard nothing back. i checked the tracking number and it is showing as not delivered yet, it was sent recorded on the 22/may/2007. the address i used was GOLDFISH CUSTOMER LIAISON TEAM PO BOX 25201 GLASGOW G2 8YG is this correct? many thanks

demonx slash - you have got points 1 and 2 correct to clarify 1. parents nominated their cahoot account for d/d per icesave's instructions 2. parents added an extra 6 making the account number too long 3. parents requested transfer by d/d (system icesave use) to their cahoot account of £6000. 4. cahoot couldn't accept it as it was a digit longer than their accounts 5. money has left parents icesave account end of march and has not reached their cahoot account. 6. icesave say cahoot have the funds - cahoot say they don't but will investigate when they receive a trace from icesave 7. icesave say the results of the trace show When incorrect account number has reached an advisor at icesave, the advisor, realising that the account number was too long, has transposed a number from the account number to another cahoot sort code making the account number the right length 8. cahoot say this new sort code is for their credit cards but the new account number is not for any of their accounts so they have still not had the funds 9. icesave are following their complaints procedure and say they will send parents a letter by 20/4/07 - letter did not arrive 10. parents demand letter is sent special delivery, including a copy of the trace done by icesave. 11. icesave are now denying point 7. 12. icesave they are going to work with cahoot to try to sort it. they say that their financial dept state that the direct debit guarantee only covers inbound payments not outgoing payments!

icesave are now denying the following which is what they told my parents the trace had found it appears someone at icesave has manually tried to force the dd through and have amended the dd by taking one of the extra digits in the account number and using it to change it to another cahoot sort code. this sort code has been confirmed by cahoot to be for their credit cards but say they do not have any credit cards with this account number (still with me )

also were not discussing compensation or interest lost yet, we are discussing that icesave seem to have stolen my parents 6000 pounds:mad:

thanks for the info buzby. the problem is the incorrect account does not exist as it is a digit too long. this should have automatically bounced back/ been rejected. icesave did not send a letter by today as promised. can anyone else help

hi, any help on this will be greatly received. my mum and dad have an account with icesave (who use dd to transfer money to and from their accounts). when my dad set up the direct debit he accidently added an extra digit to the account number of his nominated cahoot account. they then decided to transfer money from icesave to cahoot. they transferred £6000 but because of the extra digit this was rejected by cahoot. this should have bounced back to their icesave account - but it hasn't and they are now 6k down. they are worried sick. it appears someone at icesave has manually tried to force the dd through and have amended the dd by taking one of the extra digits in the account number and using it to change it to another cahoot sort code. this sort code has been confirmed by cahoot to be for their credit cards but say they do not have any credit cards with this account number (still with me:???: ) instead of using the direct debit guarantee, icesave are trying to blame my parents and saying they also changed the sort code and the account number - this isn't possible. i would have thought icesave would have to just do a direct debit indemnity but they seem unwilling to help and are saying ask cahoot for the money (cahoot haven't got it but say they will do a trace when they get details from icesave) icesave are now following their complaints procedure and have to respond by tomorrow. they still have not produced a copy of the trace. this money appears to be lost in cyber space - can anyone help?

yeah, got that email as well today:(