I found the "Misrepresentation of good act of 1967 and the following, BBC - Consumer - Guides to - Sale of goods "As described refers to any advert or verbal description made by the trader" With a signed-for letter to their customer services dept imn sure I can get somewhere!

Cheers ncf355 that is exactly what I told them. The store was full of people and not many sales staff around. I waited an 40 minutes to get served. There is NO WAY he could have made a mistake!

Hi, this is my first post, been trawling through here now and again before, but now for the first time I need to post unfortunately I will try and keep this very concise. I bought a Samsung 40" HDTV from Currys after a shop assistant confirmed that the model in question is 1080P. When I got home I unpacked the TV, hooked it up to my HTPC, and I realised it was only 1080i (720p) when i set the GFX card resolution. I wanted to make sure that the TV was in fact 1080i by checking up on it online and to my horror, this model was £220 cheaper at Dixons! I went back to the store the following day, wanting to come to an amicable arrangement. I asked the store manager if he could price match and if now, if I can bring the TV in for a refund (since I was miss-sold). I was refused for both! I can swallow that they don't price match, but because I took it out of the box, and want to take it back the very next day be refused! Long story short, I tried to go via customer services who tried their best (call centre girl was a star) but in the end, the decision lay with the hard headed store manager. When I spoke to the store, they basically said I'm a liar, becuase the store clerk in question is their most knowledable clerk, and would never have said that, because Currys do not sell 40" 1080P hdtv's. I was hung up on when I contested this (i did not swear nor did I shout). Went to Currys online and found a 1080P model off the bat. What else can I do, I feel Royally screwed over. I never ever buy retail anymore, and the one time in years I decide to buy something off the high-street, this happens ... £220 worse off with an inferior product. £850 down the drain, or is there something I can do? Many thanks!