Hi all, I work for PC World (part of DSGi) in customer service, I would like to point out things about the previous posts - this is meant to be constructive! Laptops are incredibly fragile! and this does not count as a manufacturing fault! - Fine china is fragile, if you chip a bit off it do you bring it back as faulty? I would be confident that 4 in 5 laptops i see each day are damaged 100% due to user negligence - 2 of those 4 will admit it and basically say "ah go on, give us a new one!", and the other 2 will deny it down to the ground, but listening to "I did nothing wrong" while looking at more dents than you can count, a PSU lead so frayed that we actually refuse to plug it in or worse a 4mm diameter hole literally through the screen and out the back (had that one today - I'm guessing a child with a screwdriver...) makes it very difficult to believe the customer. The PSU socket on the majority of laptops is actually quite sturdy, and can usually only be damaged by tripping over the power lead, or constantly putting pressure on it (even just a little pressure over a period of time will weaken/break it - read the manual before you say you weren't told by the salesman) I watch how everyone I know who isn't a techie treats their laptops - I'm surprised any of them still work! Picking them up by the screens, mashing the keypads like its a drum kit, trying to pull the extra inch out of the knot in the power lead by tugging at the laptop, tripping over the power lead, dropping them regularly and... of course - using them as a bloody coaster for their drinks! ( The warranty only covers damage if it happens during use of the laptop as per the manufactures guidelines (again - see your manual, not the quick start one, the actual manual for these guidelines) Nobody I know (except the techies) treats their laptop correctly, why should DSGi pay for your misuse? Excuse the rant! - Don't take any of that as me saying you do any of these - just what I have come to expect - just a little more ranting... I've had customers arrive at the desk saying (well general gist of the conversation anyway) Cust... "You sold me a damaged laptop!" Me... "Lets have a look." Cust... Fumbles to get the laptop out and drops it, their child laughs and says "thats the second time today dad!" They honestly expect me to give them a new one and DSGi to pay for it? This is what we deal with for 4 in 5 returns, so we cant be expected to spot the 1 in 5 legitimate returns every time! Again - sorry for the rant... its over now! @Graham - DSGi paying up in full is not an admission of fault, it is an evasion of costs and bad publicity - they have some limit for what to take to court - based on price/margin that if its below the line they just pay up - it's just cheaper them and as the burden of proof is usually on the retailer, its difficult to win without plenty of evidence anyway. Hope the helps people understand why us customer service folk can so easily take the stance of "Its your fault, there's nothing we can do" Paul