Hi The story my current 12 month contract with three mobile was due to terminate on November 10th 2007. I called Three mobile on October 10th 2007 to give them 30 day notification of cancellation for my contract and they asked me if I wanted a PAC code to transfer my number to a new network (Which was really important to me because my number is used for so many things) they told me that this was valid for 30 days, I then asked the person to confirm that my contract would be cancelled at the end of the 12 month period and they confirmed this, and went through the terms and conditions saying that I could need to find another means of payment to pay the final bill they sent me . On 1st November 2007 I went round my local town pricing up the best deals for a new mobile phone contract and went into a Three store and found that they had the best offers for new customers. I told the salesman that I currently had a contract with Three which was ending in 10 days time and he said that he could sell me a phone that day as a new customer which wouldn't be a problem, and I could simply set up my new mobile (which I took out a contract for on that day) and call Three and switch my number from the old contract to my new contract. When I got it home, set it up then called Three I found out I couldn't do this, but then I was stuck because the Three agent told me that I couldn't take my phone back because I had activated it. Which I was told to do so, so that I could set up the transfer of my number. And to finish it off..... I found out that my contract for my old phone would now have to be cancelled on 10th december because they told me I didn't request for my contract to be cancelled but just request a PAC code which is totally untrue because my conversation with the agent at the time after they offered me loads of upgrades and deals etc was "No I definatly want to cancel my contract I can get better deals elswhere" He then accepted offered to give me a PAC code, he told me that I would need to find another means of payment for my last bill and then put me through to an automated service which went through all the terms and conditions once more. The Questions Am I entitled to return this to the shop I bought it from because I really need a phone with the same number? Secondly, do I have a valid case to dispute the cancellation date for my other contract? Thanks