HattieTheSecond
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Anna1s1 started following HattieTheSecond
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Hi I'm just working on the letter to send off and when I have looked at the OFT Review I presume you mean add the following:- covered by the waiver (note4)......... (4) Firms have agreed, in particular, that when handling complaints about unauthorised overdraft charges from small business customers, the complainant will be given the option to accept an offer in full and final settlement, or for their complaint to be deferred and considered following the determination of the test case. This is because of the possibility that the test case might inform the approach to be taken in dealing with complaints from small business customers about these charges. In this situation firms will not seek to rely on any time bars affecting the complaint, or the customer's ability to complain to FOS. Just wanted to get it right! Thank you Hattie
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Hi I sent all the replys that you suggested and it did look promising about Christmas time. However, a got a letter from the Court probably 3/4 days ago confirming that the case has been Stayed. I also got a letter from Barclays offering me a miserly £200 of which I am obviously not accepting. Are there any dates planned in the near future when they will reviewing the situation re Stayed cases? Thank you. Hattie
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