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adlloyd79

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  1. Hi, well I spoke to the area manager on Saturday and after a bit of a discussion he accepted that although that part was not in perfect condition it did not actually need to be replaced. He told me he would speak the garage manager and call me. Last night I got a call from the garage manager (I am obviously not worthy of the area managers time). He said that I must have misunderstood the original call from the garage and that they never told me that the part HAD to be replaced but that they had only recommended it be replaced and that it was my decision. This is a blatant lie, what they actually said to me was that my car would be un-driveable without this part being replaced but obviously this is just my word against theirs. Unfortunately it seems I have now got to the stage where there is little I can do. If the garage are going to lie about what they did and said then I don't really have anyway to prove that they were in the wrong.
  2. Nothing major yet. Spoke to the area manager on Tuesday and I have to say he was much more understanding and seemed to accept that they may have made a mistake. He is going to see me on Saturday and is going to take a look at the manifold, we will see what comes of that.
  3. Well I had a proper look yesterday and the manifold has indeed been replaced so they at least got that bit right. However I did take the old manifold to another local garage who told me that they could not see anything wrong with it. However they did say that this was "off the record". I am going to speak to customer care tomorrow about why the part was replaced.
  4. Hi Conniff, yeah I have already spoken to the manager several times but he will not take any responsibility for the damage. I do now have the number for customer care at the head office though so I will try them next. I got the manifold back last night and to my untrained eyes I cannot actually see why it needed replacing. There is definitely still a thread in it and it seems in good enough condition to be used to me. I even managed to screw the old sensor is with only my hands and it seemed secure even without being properly tightened! I tried to have a quick look at the manifold in the car this morning but I had just driven to work so it was too hot to look properly (unfortunately it is now dark when I leave and get home from work so I have difficulty finding daylight to look at the car!), however I will have a proper look tomorrow to check that it really has been replaced.
  5. Hi, on the bill it has Exhaust Manifold listed at £334, is this the same as the downpipe or are they different?
  6. Thanks for the reply's guys, when I say an approved garage I mean I took it to a Vauxhall Masterfit garage. The car is a Y reg Vauxhall Corsa (2001). When I took the car in I signed a form approving the work which had the original quote of about £200 on it, (to be fair this included £50 for the original test to find out why the engine management light was on so only £150 to buy and fit the replacement sensor) I do have to admit that I didn't read all the small print though so I don't know what all the terms were on that form. I got the car back late last night and the first thing I noticed was that I have only had the old Lambda sensor returned, they have not given me the exhaust manifold that they replaced. This is despite me asking for all parts that had been replaced, and I even saw that on their own paperwork it had written in big letters "Keep All Parts". The second thing that caught my attention was that the old sensor has a lot of damage around the part where you would attach a spanner to remove it from the car. It is clear that a lot of force was used to remove it from the car as the sensor has chunks missing from the bolt section which must have happened when they were trying to get it out. I shall be ringing the garage shortly to speak to them about this (particularly where the damaged manifold is), any more advice would be much appreciated. Thanks, Aaron
  7. I have told them that I want all parts that are replaced so I will have a look at that side of things when I get the car back. However I have spoken to some people in the trade and they tell me that this is a fairly regular occourance and so the garage are probably telling the truth and that the extra work was required. However they also tell me that because this quite often happens I should have been warned that it was a possiblity before they started the work so that I understood how much the work might cost. It would then have been my choice whether to take the risk of having the work done knowing that potentionally it could cost £600. Where do you think I would stand on that argument?
  8. Hi, just after a bit of advise. I took my car to an approved garage because the engine management light had come on. They told me that the o2 sensor needed replacing and that this would cost about £200. I agreed to this and left the car with them as they hadn't got the part in stock. They rang me the next day to say that the o2 sensor had seized and that when they removed it the thread had been stripped off the manifold and this would also now need replacing and that the cost was now going to be £600. Although they did ring me before they carried out the extra work by the time they rang me the car was unusable and I had little choice but to agree to the work being carried out. Do I have a case again the garage as I was at no point warned that the eventual cost could be a high as £600 which is three times the original quote, and had I been warned that this was a possibility I would probably not have agreed to the work being done? Thanks, Aaron
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