Hello, i hope you all had a great New years day. Not a good start this year my sister. Although we sent a cheque (which they cashed) to orange with a letter and an agreement, yesterday she received a letter from Moorcroft saying. We also sent a letter to moorcroft stating that all communication should be in writing, but guess what we received a call from them on Saturday (5th of January) at 1pm, obviously didnt answer, but they left a message. So not sure what the next step should be. Kinds Regards Eyemean

Hello all, just to let you know that I did as Conniff suggested and sent letter to Orange with a cheque. I checked the account and the cheque has cleared so I guess Orange didnt want to send the cheque back, lol. Thanks you to Conniff for the suggestion. I will make sure my sister sends the next two cheques on time and also requests a letter be sent to her stating that the debt has been paid in full once the last cheque clears. Merry Christmas Regards Eyemean

Will moorcroft not take action from Monday as their letter stated?

She is willing to try anything really, but initially she spoke to orange (once she received bill for outstanding amount) and told them she could pay the full amount at the end of the following month which they said would be fine. Then suddenly about 2 weeks later she received her first letter from moorcroft, so she contacted orange who then told her it was out of their hands, therefore she should contact moorcroft to sort it out.

Sorry to bump this topic, but i need to send a reply on behalf of my sister to arrive no later than Monday the 17th of December, they really don't give enough time. Thank you in advance. Eyemean

Hello davethorp, looks like you were right, the last letter we received from orange stated that the outstanding amount was £129.34, for some reason my sister assumed £185.83 was correct. Should we still send an S.A.R to be sure? (if yes,is there a template i can use). If it is found that Moorcroft have added £56.49 to the original amount can anything be done about that? Thanx in advance Eyemean

Hello Buzby, Moorcroft decided to send my sister the following letter: (Dated 10/11/07 but received 12/11/07) So she sent them a reply stating she could not afford to pay the total amount in one lump sum, but could pay 3 equal payments on the 1st of every month to clear the debt of £185.83 in full. If that was acceptable then to please send details of payment methods. But for some reason she received the same NOTICE OF INTENDED LITIGATION today (dated 10/12/07, received today 12/12/070) expecting immediate payment by 17/12/07 or to call them. So now i dont know what to do, shall i send the same reply back to them? I would prefer that she didnt call them as she has already spoken to them once before and they just demanded full payment no matter what she said. Please advise me on what to do with them, as she does not mind paying what she owes, and i think her wanting to pay in 3 installments is fair. Thank you Eyemean

Thanx buzby, but what would you recomend i do now then? Im unsure as to what step to take now.

Cheers brassed_off, i'll give it a go, much appreciated.

Hello everyone, a while ago my sister applied for an orange contract phone online to use the free minutes to called abroad, a few months later they removed the numbers she calls from the free minutes. Soon after she called them and canceled the contract and they stated that the outstanding amount for the month should be paid, which is fine. She forgot about it for a month then received a letter from Moorcroft so she called them and asked if she could pay in installments, but they said it had to be paid in full at once. So i sent them the following: She received a letter from moorcroft a week ago stating the following: So im just wondering what the next step would be from now? She doesn't mind paying for what she owes, but can only afford installments at the moment. Any help would be greatly appreciated. Thank you Eyemean

Sorry about bumping this, but i really need advice regarding this. cheers

Hello everyone, a while ago my sister applied for an orange contract phone online to use the free minutes to called abroad, a few months later they removed the numbers she calls from the free minutes. Soon after she called them and canceled the contract and they stated that the outstanding amount for the month should be paid, which is fine. She forgot about it for a month then received a letter from Moorcroft so she called them and asked if she could pay in installments, but they said it had to be paid in full at once. So i sent them the following: She received a letter from moorcroft this morning stating the following: So im just wondering what the next step would be from now? She doesn't mind paying for what she owes, but can only afford installments at the moment. Thank you Eyemean

Hello everyone, hope your all well. I never really thought about checking the net for legal advice until my sister recently received a letter from "Moorcroft Debt Recovery Limited". So far this site has been very interesting to read and im still going strong, hahaha... Great site, Cheers