Heh, I got my money refunded:p:p:p:p:p:p:p thanks for all the help

I paid by debit card though:confused:

Thank you! I'll keep trying, I just don't know what else to do now. I won't give up yet though

So what should I do now? Give up?

Like I said I was travelling and so I had no access to emails at all. This is the first time this has happened to me so obviously I will now learn from this "mistake". I had no reason to distrust their website, if I could trust they received my reservation via their website (which they did) why should I not trust they would receive my cancellation in a similar way? Had I had access to emails I would have been concerned if I had no confirmation but this was not possible.

Hmmm, interesting Not really sure what to do. Thank you for the help so far!

I know, I'm just worried they might turn around and say yeah sure get him down:p I know this isn't likely but I like to cover my back.

It does say somewhere that if give them atleast 24 hours notice they will not charge you

I had cancelled about a week before I was due to stay so it was plenty of time. They took £45.00.

Hahaha, do you think it really would? Because I will say it, don't want to end up looking like an idiot though

Wow, thanks:p Any ideas/advice on how to speed this up? We seem to be going back and forth in emails!

I had placed a reservation with a hotel in London but had to cancel a week prior to the date I was due to stay at this hotel. I had sent them my request to cancel via their contact us form which is on their website (Hotel accommodation in London Kings Cross - Wardonia Hotel) After returning from my travels I find they had deducted the money from my bank account anyway. I have waited on a reply from them via email for 11 days then after that almost a month to get another reply (even then, I had chased it up) and they are now telling me that they receive nothing from this form and that they are very sorry as it has happened to another customer and they are "working" on removing this. I'm just not happy at all. This form jumps out at you as soon as you visit that page and there is absolutely no warning that it does not work. I had no reason to believe it did not work! As I was travelling I had no spare time to ensure this was cancelled, I trusted this form worked and would deliver my request to cancel to them. Am I just being stubborn and wasting my time here? Do I have any rights? I don't feel like giving up yet! but a tiny part of me thinks I am maybe in the wrong here given the fact I could be lying but I want to check anyway, any advice would be much, muchly appreciated!!

Well that's the thing they haven't actually taken the money out, not until September 23rd. I'd like to avoid it being taken out in the first place. I shall try and find another letter as that one doesn't really work for me, thank you though

Got a letter from RBS today informing me that I have to pay £63.00 on 23rd September 2009, which they are calling a Paid Referral Fee. I don't have an overdraft so basically they have treated this as an informal request for an overdraft as I only had roughly £10 in my account and a charge came out which was £45, so they are charging me £28 for the maintenance charge and £35 for a guaranteed card payment fee, whatever the bloody hell that is! They say they charge £30 for each day on which a paid referral occurs I'm not sure what the best thing is to do, are there any letters I can send? I've had a look around but can't seem to see any. This is the first time this has happened and I would rather communicate with them by letter however I will phone them if need be. I knew I should have stuck with my key account, bloody rats, will be going back to it after this! Thank you.

Sorry guys meant to post this in the Halifax section, my bad!

Hi there, my Mum has been hit with two bank charges from Halifax. She went in and has been let off with one but was told she had to pay the other one. The charge amount is £35.00 which will be taken from her account on 1st October 2008 and also she will be charged a monthly unauthorised overdraft charge of £28.00 which will be taken out of her account on the 31st October. Are there any templates on here I can edit so I can then send off the letter before these charges get taken from her account? I've had a wee look around but I'm a bit lost, there's so many forums and sub-forums!! And another qustion while I'm here, when writing to the bank is it best to write to our local bank that sends these letters or the main Halifax/HBOS address? Thank you:p

Hi there, my Mum has been hit with two bank charges from Halifax. She went in and has been let off with one but was told she had to pay the other one. The charge amount is £35.00 which will be taken from her account on 1st October 2008 and also she will be charged a monthly unauthorised overdraft charge of £28.00 which will be taken out of her account on the 31st October. Are there any templates on here I can edit so I can then send off the letter before these charges get taken from her account? I've had a wee look around but I'm a bit lost, there's so many forums and sub-forums!! And another qustion while I'm here, when writing to the bank is it best to write to our local bank that sends these letters or the main Halifax/HBOS address? Thank you:p

Thanks, I'll try and work that out soon!! So when I hand in my one weeks notice tomorrow, everything should be alright because they can't take any action? I haven't signed their contract therefore haven't agreed to giving four weeks notice.

Clicked the scales However, I'm not a 5 day a week worker, only during term holidays do I ever work 5 days a week. I've mostly been a part-timer in my time there so does that make a difference? I had a load of holidays I didn't take last year and they had to end up paying me a lorra lorra cash cos of it so I'm surmising they'll do the same when I leave?

Ahhh yes of course. 8 weeks would probably make sense. I'll only be using this against them if they start any crap with me, don't want to cower into a corner, for a change I'd like to stand up for myself if the situation arises. I repeat, thank you!

Also, am I entitled to holiday pay for holidays I haven't yet taken this year? I've literally had no more than one weeks holiday so far this year so will I be entitled to the other remaining weeks?

I understand what you're saying, I didn't think of that. Mind you, it states on this website I'm on that I should have been given my Employee Contract and Written Particulars of Employment after 2 months of working there but that's me just roughly about 21/22 months in the job and only just receiving it so if they could use what you're saying against me, surely I could use that against them?? I dunno, it's probable that nothing will come of it and they'll be fine with one weeks notice, I'm just preparing myself for a fight just incase. Thanks for your help!

Ah thank you for that link! I've had a read about and it says, "Give your employer the right amount of notice. By law, you must give one week's notice if you've worked for your employer for a month or more. Your contract may demand longer." My contract does demand that I give four weeks notice but if I haven't signed the contract, and don't sign it at all, does this mean that the one week is plenty of notice? And they can't take any action against me for not signing it? Thank you:p

Hi all, was wondering if you could give me some advice please as my CAB has gone awol Sorry if this is long. I've been at my job now since November 2006. I applied for a student job which was part-time obviously. In the whole time I've been there I've never had a contract, none of the staff have. My boss told us they've all been waiting for a contract for the past three years and then we recently just got one a few weeks ago. I've read the contract and it states under 'Termination of Employment' that four weeks notice by either party is required to terminate your employment. Now here's my problem, I haven't signed this contract yet because I had a job interview a few weeks ago and I got the job so I told the lady who interviewed me that I would start August 18th but as that is only under 2 weeks away, if I sign the contract then I've agreed to giving four weeks notice (which I can't do anyway) but if I've not signed it, and refuse to do so, can they take any action against me? I've never had any problems with this company (it's a family based, independent retailer's), I've always got along with them but they've been known to get a bit funny when it comes to things like this and I have a feeling they won't let me go on one weeks notice but I figure since it's only a student job that one weeks notice is plenty? They can't force me to sign the contract, can they? Obviously since I have this new job I'm safe in that sense but I'd hate to leave on a bad note as I really like these people despite their daft ways of dealing with this sort of thing. They've been chasing me about the contract and want it on Friday but instead of my contract they'll be getting my weeks notice hehe. I just have a funny feeling they'll hold my wages back or maybe even tell me to leave on Friday when I hand in my notice which I'd rather they didn't because I really need to work up until August 15th as I'll be going from weekly pay to monthly pay and need to keep myself until my first wage. So in short: Is there anything they can do? It's not a case that I'm refusing to sign the contract just to be funny, they've just not been very loyal and yet I have so I just don't feel like I owe them any favours. So advice would be massively appreciated, thank you

Sorry to be annoying but I'm confused about which letter I should send as the link to both rejection letters above are responses to a settlement offer which isn't what I have received, all I have received is an acknowledgment of my complaint and that they are resolving my complaint by refunding all the charges to bring my balance within its alloted overdraft limit.