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  1. Heh, I got my money refunded:p:p:p:p:p:p:p thanks for all the help
  2. Thank you! I'll keep trying, I just don't know what else to do now. I won't give up yet though
  3. Like I said I was travelling and so I had no access to emails at all. This is the first time this has happened to me so obviously I will now learn from this "mistake". I had no reason to distrust their website, if I could trust they received my reservation via their website (which they did) why should I not trust they would receive my cancellation in a similar way? Had I had access to emails I would have been concerned if I had no confirmation but this was not possible.
  4. Hmmm, interesting Not really sure what to do. Thank you for the help so far!
  5. I know, I'm just worried they might turn around and say yeah sure get him down:p I know this isn't likely but I like to cover my back.
  6. It does say somewhere that if give them atleast 24 hours notice they will not charge you
  7. I had cancelled about a week before I was due to stay so it was plenty of time. They took £45.00.
  8. Hahaha, do you think it really would? Because I will say it, don't want to end up looking like an idiot though
  9. Wow, thanks:p Any ideas/advice on how to speed this up? We seem to be going back and forth in emails!
  10. I had placed a reservation with a hotel in London but had to cancel a week prior to the date I was due to stay at this hotel. I had sent them my request to cancel via their contact us form which is on their website (Hotel accommodation in London Kings Cross - Wardonia Hotel) After returning from my travels I find they had deducted the money from my bank account anyway. I have waited on a reply from them via email for 11 days then after that almost a month to get another reply (even then, I had chased it up) and they are now telling me that they receive nothing from this form and that they are very sorry as it has happened to another customer and they are "working" on removing this. I'm just not happy at all. This form jumps out at you as soon as you visit that page and there is absolutely no warning that it does not work. I had no reason to believe it did not work! As I was travelling I had no spare time to ensure this was cancelled, I trusted this form worked and would deliver my request to cancel to them. Am I just being stubborn and wasting my time here? Do I have any rights? I don't feel like giving up yet! but a tiny part of me thinks I am maybe in the wrong here given the fact I could be lying but I want to check anyway, any advice would be much, muchly appreciated!!
  11. Well that's the thing they haven't actually taken the money out, not until September 23rd. I'd like to avoid it being taken out in the first place. I shall try and find another letter as that one doesn't really work for me, thank you though
  12. Got a letter from RBS today informing me that I have to pay £63.00 on 23rd September 2009, which they are calling a Paid Referral Fee. I don't have an overdraft so basically they have treated this as an informal request for an overdraft as I only had roughly £10 in my account and a charge came out which was £45, so they are charging me £28 for the maintenance charge and £35 for a guaranteed card payment fee, whatever the bloody hell that is! They say they charge £30 for each day on which a paid referral occurs I'm not sure what the best thing is to do, are there any letters I can send? I've had a look around but can't seem to see any. This is the first time this has happened and I would rather communicate with them by letter however I will phone them if need be. I knew I should have stuck with my key account, bloody rats, will be going back to it after this! Thank you.
  13. Sorry guys meant to post this in the Halifax section, my bad!
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