I received a letter about this with my latest bill. My sitution is, when I inherited my house from my father I was sent a bill by UU claiming nearly £3000 in unpaid water rates. since then I have paid the bills for my water consumption (I'm on a meter) and still dispute the backdated bill sent to me. Our average water rate in 2004 was £400 so for my father to run up a bill of £3000 means he would have not paid it for 10 years at least. The bill has been passed from debt collector to debt colletor, I used to ask them for information regarding the bill, details of missed payments etc, but stopped after about a year, as none would give me information. Every six months I get a bill, every six months a different debt collector sends a letter saying I owe them £3000. One even sent me a Christmas card a couple of years ago asking what thay had done wrong as they had not heard from me and to give them a call !! Whilst the fund is a good thing for people suffering hardship, for people with inherited debts, then get proof of the debt before seeking help from them.