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Posts posted by jazztheman

  1. I have contacted Asda through email and phone calls and I have informed them that I am going to start small claims proceedings after seven days unless I received my cheque. This was around two weeks ago.


    Asda recently changed their mobile network from EE to Vodafone and this is where the problem started. My phone was locked to the EE network and Asda could not provide an unlock code to use on their new network. It was agreed that I would be reimburse for the credit in my account and a cheque would be sent out, this was about 3 months ago. My Asda Mobile account was zeroed by Asda Mobile on the day that a refund was to be arranged.


    My next step is to send a registered letter regarding my claim and 14 days notice to reimburse me before the official small claims commences.  

  2. I am starting a small claims against Asda who have emptied my Asda Mobile PAYG account and promised me a refund several months ago. I never received the promised refund after months of communicating with them, they just keep informing me that the cheque is being processed and this has been going on for months.

    When issuing small claims whom do I address it to? Is it just the company name Asda? 

  3. 6 hours ago, BazzaS said:

    Did you receive an email acknowledging your order (at the initial price?)

    Even if you did, your difficulty will be enforcing the contract - do they have a U.K. office?

    Yes, I received an email to confirm my order, this had an order number and the status was paid for.  I cannot find an address for this company on their webpage, so I am unsure if there is a UK office.  Looks like I will have to report the problem to Paypal.

  4. I purchased a tool from Cardiagtool.co.uk this was an online purchase and I paid via paypal. Today, I received an email stating that the price of the tool had increased and I had to pay the extra before the tool would be dispatched.  This is the message I received from Cardiagtool "Now price is 32EUR including shipping. Please pay for the price difference 14.89EUR then we will arrange shipping for you."


    Can online companies do this once the item is paid for?

  5. The bank have already provided information on the name of the person and the address of where the goods were sent to. However, the bank is asking for further evidence.


    My son is not 100% that the fake paypal email triggered this scam off, which again is probably impossible to prove.

  6. My son is in his 30's and he is very gullible.


    The letter from his bank states

    " that they have contacted the retailer's bank and they believe the transaction to be yours. If you do not recognise this payment contact the retailer as they will be able to provide you with a more detailed information.

    Should you be able to provide further evidence to support that the transaction was neither made nor authorised by you, please contact us."


    The bank also provided the delivery address and the name of the retailer.


    How do you provide further evidence to support a transaction that was not authorised by you when the account was hacked through scammers?

  7. My son was recently scammed through clicking on an email link supposedly from Paypal which then give access to the scammers to his Paypal account.  The scammers ordered £280 of goods from an online retailer and were delivered to an address many miles away. My son reported the problem to Paypal who were not concerned and refused to offer a refund.


    He then reported the problem to his bank, who cancelled the credit card and initially refunded the £280 to his account. Today, he received a letter from his bank which stated that this refund had now been cancelled and his account would now debited for this amount.

    Any advice please?  

  8. I received an online grocery order from Morrisons on the 11/2/21 at 6 pm and I was disappointed with a very short use by date on two of the products, pasties and mince meat.

    The pasties had a use by date of the 11/2/21 and the mince meat had an expiry date of the 13/2/21. I complained to Morrisons who refunded the pasties but refused to refund the mince meat because they said there were three days of life on the product.


    My question is what is the time the use by date comes into force?  I would have thought that a product with a use by date of the 13/2 should be used by this date i.e. midnight on the 12/2.


    It seems that these online grocery stores are dumping off short dated to their online customers, if these short dated products were sold in store they would be put on the discounted section due to having a short date.



  9. I prefer to pay for my annual tv licence using cash at my local paypoint store. This year I have not been sent a tv licence reminder through the post so that I can carry out the payment at my local store. I have contacted TV licencing through email asking for the renewal reminder to be sent by post so that I can carry out the renewal, no reply and it seems that tv licensing is in a right mess due to the 75 years of age fiasco.


    I thought that I could take out a new tv licence (not a renewal) instead through my paypoint store after contacting paypoint they informed me that the stores only do renewals and there's no option for new tv licences, which is different information from the TV Licencing website.


    Why is it so hard to obtain a TV licence other than from doing it online?


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