i booked into the tunisia lodge but was transfered to mouradi menzeh both were in the same region of tunisia and both classed as 4* haighmarg - i guess there would be some fine print but how can somebody/company be allowed to sell whats not there? there are only so many rooms in a hotel and once they are gone they would therefore be mis-selling a product wouldnt they?

we have just returned from holiday we booked a last minute deal and agreed on a hotel that the holiday company suggested after reviewing it on the holiday watchdog review site. when we arrived at the airport we were informed that the hotel we booked was full and were now in a different hotel we did not enjoy the new hotel and also we were AI but the food was not to british tastes at all do we have any claim for being moved from the hotel we booked?