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About Disillusioned28

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  1. Hi Becca When I last spoke to RAC I repeated my complaint that the policy I had been sold was most definitely not as had been described to me and that I didn't consider their simply repeating to me that the exact details of the cover were in the booklet was an adequate response to my complaint - either on the first occasion or now!! I reminded them that I'd been lied to and that this had been admitted and I also pointed out that Mercedes Benz had confirmed that the part that needs to be replaced WOULD have been covered under their policy. Also that MB were amazed that this part, the immobili
  2. Now that you know what you are dealing with .... The FSA do not investigate complaints - they regulate the industry. The Financial Ombudsman Service (FOS) provide an independent service for settling disputes on complaints between customers and insurance companies, banks etc. However, you will have to approach the firm that you want to complain about first of all and make your complaint to them. They then have 8 weeks to settle that complaint to your satisfaction. When they have given you their final decision on your complaint and if you are not happy with that decision, or, if it's so
  3. A further tuppence worth for you all. The action taken may or may not be a breach of law, but it is almost certainly a breach of FSA Principle 6 which requires all financial services firms which are authorised in the UK to "Treat Customers Fairly". Apart from all of the points raised so far, when considering a proposal insurance companies tend to ask whether you have ever had any insurance policy cancelled - without a letter explaining that the policy has been cancelled through no fault of your own this might affect future premiums. This would apply for all types of insurance as this disclo
  4. Hiya - just joined today and found your note. I have been getting driven mad by these same people for the past 2-3 years . I've tried everything that you have plus blowing a loud whistle down the phone but still it goes on. Did you manage to get it stopped in the end and if so PLEASE tell me what you did?? Thanks Barbara
  5. Becca My email to you was rejected as follows. - The mail titled : RAC Warranty - discussion thread from CAG has not been delivered. We apologise for the non-delivery and suggest that an alternative method of contacting your intended recipient is used. Possible reasons for this are; 1) The email address you used is incorrect or has been changed. 2) The intended recipient no longer works for Norwich Union. 3) The intended recipient is not authorised to receive external email via this route.
  6. Wonderful. I hadn't realised this. Most of my information is at home but I can give you the following. The policy was purchased in October 2006 via the phone. The first breakdown, when I found out that the policy was not as described to me, was in April 2006. Someone from Customer Services called Mr Holland (can't remember his first name) wrote to me confirming they had listened to the call and that I had been given incorrect information. Several letters and calls later I have referred this matter to FOS as it was beyond 8 weeks - they've acknowledged this and apparently applied for
  7. Thank you for the offer but could you please explain what your connection with RAC is? Barbara
  8. I purchased one of these policies, top of the range, last October (06). I was told on the phone that it equated with my previous Mercedes Benz Breakdown insurance. In April when I had a breakdown it became obvious that this is not true and when I complained to RAC Warranty and asked them to listen to the call, they admitted, in writing, that I had not been told the truth at the time of the sale. They said they were going to recompense me for this but I have since received nothing. I have since referred this matter to the Financial Ombudsman but the matter is still ongoing. I have now had
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