Ref your post about banks charges from Natwest. I have received my copies statements dating back to 2001 promptly. And after highlighting the questionable bank charges etc and sent back. Have been sent an automated letter from Natwest regarding this. Due to the legal battle which is still ongoing with "The Office of Fair Trading", in relation to bank charges. My complaint has been registered but I have been told to retain my banking records. Does this mean I can go know further until notice. This letter also quoted website, NatWest - Test case - Overdraft Charges - Update, to check the progress.