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Used to work in a complaints department for a bank and we used to divide all complaints into different categories so they were easier to handle. Looks like the Woolwich does the same and Barclays are dealing with of these complaints.

No never heard them being told to learn about Easterenders and all that stuff but yeah their names were changed just cos its easier to say their names and stuff

Indian Call Centres a dead cheap. Also they are still fairly new they will get better with time. But I do know what you mean I had to speak to them nearly every single working day!

I think it would be unfair to imply that they can't make money legitamately. It is also easy to forget that the people at the end of the phone or in the branch are just like everybody else with families and bills. The bank i worked for wasn't concerned with the charges that were refunded so much. They wanted every customer to have the best service that they could provide. Don't forget no customers no money!

That is business!

I think the key thing is Shareholders. they are used to a certain amount of return on their shares hence they need to keep profits at the very least as they are. If banks lose money it has a dramatic effect on their share prices which then loses confidence in the market. blah blah The banks are used to the money and wont want to lose it so they will regain it anyway they can

No Lueeze I've never had a charge! But I do realise that they are a lot of money!

Nothing is set in stone and each bank will be different but it looks like they will most likely either charge a monthly fee for the account or charge per direct debit and so on...

Its all good!

not at the moment i'm not Luzee is sorting things i think!

All i am saying is having dealt with all these cases it really isn't necessary. 95% of ppl using this site and getting all the information aren't claiming interest back and have no intention of going to court they just wont their original money back.

Well i guess i wont be coming back again then...

I would much rather keep things anon as haven't got my reference yet!

I have recently left a major bank's complaints department where we were dealing with all of you guys complaints about charges. Just wanted to say that you can go down the DPA route but it takes a lot longer to get anything done. Save yourself a tenner and just tell your bank that you want your last 6 years of charges back. I know the bank i was working for had set up a 'task force' to deal with all the complaints we were getting about the charges. Best of luck trying to get them back, but as a by word the banks need to issue their response to the charges issue at the end of May and it looks strongly like they will be going down. BUT no more free banking....