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myxiplx

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  1. No, I wasn't told about any dead pixels on purchase, the reduction in price was simply because it was an ex display model. The warranty I have doesn't exclude ex-display models, and even their online warranty (Refunds Policy) states: And again here: Main page refund policy Personally I think they're trying to weasel out of it because it's outside of manufacturers warranty and it will cost them money to repair or replace. However that's their problem not mine. They sold it with a 12 month warranty, with terms and conditions clearly stated.
  2. Hey folks, could I get some advice on where I stand with this please. On 14/4/08 I bought a new 32" LCD TV from Currys. It's an ex display model so I got it at a good price, but was assured that it would still come with a full one year warranty. It looked a bargain but once we got it home we discovered that there's a faulty pixel glowing bright green in the center of the screen. I phoned Currys the next day and they told me they could only offer a refund, but I didn't get very far as I'd forgotten to take the serial number in to work with me. Well today I called again with the serial number and have been told that because it's ex display they won't repair or replace it at all, and my only option is a refund. Now I'm not particularly happy with this, it's not what I consider a warranty, and it's particularly galling when their exchange and refund policy stapled to my receipt states: "We will always offer you the choice of an exchange or refund within twenty-eight days of delivery or collection." Arguing with them over the phone has proved fruitless so far, but before I argue with them anymore I'd like to know whether I have an option to force them to repair this, and make Currys stand by their own terms and conditions? PS. Anybody know how long Currys take to repair LCD TV's if I do get them to fix it?
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