Anyone read this regarding bright house http://www.appgdebt.org/wp-content/uploads/2015/02/BrightHouse-APPG-submission.pdf

Well I'm in two weeks arrears with Brighthouse so no doubt they'll be banging my door down soon.. have had to pay a huge electric bill and was a choice of paying Brighthouse or getting into trouble with electric. I certainly won't be able to make these arrears up but can continue to pay my weekly payment shortly. dreading these lot turning up at door.

Just found this

Thanks hopefully they appear Hope this is the type of thing your wanting

Can some one explain how I add a PDF file to this post please (in simple terms)

Wow just shows even with that cover the amount of time she was left with no cooker. http://www.hemeltoday.co.uk/news/family-forced-to-eat-takeaways-after-brighthouse-cooker-breaks-down-1-6876733

Perfect Homes keep saying the Perfect Care you have is not insurance and you need to keep it for the duration of paying for the item. I'd claim all back but don't know how to use spreadsheets or work interest etc out. was never good at maths.

Where abouts on the Perfect Homes website does it say its optional? Your told in the shop that if you don't take the Perfect Care you cannot have the item.

So if they put gagging orders on we won't even find out what happened in your case Marcus.

Oh right, so you still have the stuff. I'm surprised they hadn't got the bailiffs turning up demanding the stuff back. that would worry me not paying them as I to have paid on stuff for nearly 3 year. we struggle to buy food if I'm being honest or to pay council tax due to the money we are paying to them each week. my partner has some things with insurance on and he asked it to be removed(he didn't know it was on) until he asked other week but they said it can't be removed unless he takes our insurance letter in for them to ring the company and find out if ours covers personal belongings etc so we're stumped in paying them. I hope you take it all the way and win. good luck to you and I'll def keep an eye on this thread.

I also think PH have hidden insurance in there new Perfect Care rubbish going down same route as BH as they also tell you that you have to take the Perfect Care or you can't get the item which is blackmail. this also takes you longer to pay for the item than it used to due to them hiking the price of goods up because of the new Perfect Care. Also they aren't interested in seeing your home insurance policy anymore as the staff say its all included which to me is meaning they hide the insurance in Perfect Care in order to get more money from the customer as they must of been losing a lot of money when people were coming in with there own insurance.

Hi Marcus, I'm interested to know did you Brighthouse surrender your goods to them or have you still got them as I know they were demanding the goods back? hope you go all the way with this as it will give every one else hope.

Jason at BrightHouse, I have just asked BrightHouse shop if they would remove the product insurance from my other items and they have refused to do so saying you can't as it wasn't optional when I took them agreements out. if you start a new agreement now then its optional. this does not sound correct to me at all.

Not sure how long this has been going but looks similar to Brighthouse 5 Star service.

Thank you Jason, Still think its all rubbish this 5 Star service especially when someone buys a new product etc like a Samsung tv - you wouldn't expect a brand new product to break down that quick anyway.

Jason, Can I please ask a question. according to Brighthouse 5 Star Service it includes - delivery and installation Product insurance Unlimited repairs Loan products available Like for like replacement Now these are the 5 services so why would Brighthouse then ask customers to take out insurance cover or servicePlus cover when it states product insurance in the 5 star service? Does that 2nd promise down list (Product insurance) then cover it against fire in a home including every other content in a customers home? I know the other insurance/dlc only covers Brighthouse products which is ridiculous so pays every one to have their own home insurance as that covers everything and really it makes any kind of insurance from Brighthouse useless. It also sounds like the 5 star service has hidden insurance into it (Product insurance) and that is why everything is now a higher price then it were 2 year ago.

The insurance part only covers Brighthouse items so if a customer had a house fire Brighthouse won't replace anything else but there product making the insurance useless. I have my own home insurance which covers everything.

I now see Perfect Homes is doing similar to Brighthouse with this new PerfectCare they have brought out. I wonder if the FCA will be looking into this company also.

CEO if Brighthouse doesn't seem to have much compassion http://www.ft.com/cms/s/0/2d4dd2cc-e376-11e4-9a82-00144feab7de.html#axzz3aFP8zjIF

our Five Star Service includes a service warranty for unlimited repairs for your product. If your product needs repairing, we'll come and fix it. Many thanks Jason Web Relations And does the Five Star Service cover a loan product available on request so that the customer is not left without the item took in for repair whilst still paying for something they wouldn't be able to use?

Which will be looked at by the FCA this summer which then hopefully goes in the customers favour.

When this 5 star service came in I remember the staff at Brighthouse telling us that we no longer need to bring our home insurance letter in as its now all covered in the 5 star service which to me says this service has hidden insurance into it.

Sorry Jason but why force customers on signing a new agreement to have this 5 star service we don't need. you always get a years warranty on all products anyway and where you state the 5 star service is for things like loan products etc that is rubbish. I have a laptop coming away from the screen and they won't even give me a loan one until mine gets fixed as they state they only have two and they aren't available so mine hasn't been sent for repair as I refuse to sit for weeks on end without it.. its useless especially for people like myself that have their own insurance and my products would be covered by that. Its just another way of hiding insurance etc into the product by hiking the price and weeks up.

Yes and here was what store manager told me when I showed them the article above. "This states the insurance offered by BrightHouse does not need to be taken on all new agreements from the date of 27 April (but the 5 Star service is still included), but it cannot be removed from previously signed agreements." "

So now according to Brighthouse the 5 Star service cannot be removed from any agreement.