Hi everyone, please bear with me on this one, I will try explain what is going on as best I can. I recently attempted to buy my daughter a new phone on contract, I was rejected because of something on my credit file. On futher investigation and sihning up to creditexpert and viewing my credit file, it would appear O2 logged a default against me in September for the sum of £10.21. Now, I cancel my phone contract with them in March of this year and moved over to pay as go, settling my bill for around £78 in the process, i was given a PAC number and away I went. I spoke to customer services last week with regards this default, explaining I wasnt made aware of any addition charges that might be levied against my account, nor have O2 over the last 7 months made any effort to contact me via phone, email or letter. The representative looked into my account and said he couldnt see anything stating that I would have to make a further payment, and subsequently credit my account for the outstanding amount and apologised for the misunderstanding. He said I should email their credit refferals team and explain all this and ask them to remove any information from my credit files. I have had email back this evening from them; please see below Dear Andrew Thanks for your email. I’m sorry we’ve added a default to your credit file for a bill you were unaware of. I appreciate how frustrating this is. There has been a credit of £10.21 added to make the final bill a zero balance. The £10.21 was a charge for your line rental until your number was moved to pay as you go on 11 March 2011. Due to the time that’s passed since your number moved I’m not able to listen to the cancellation call however the notes do show that your final bill was explained to you. Around 14 days after your account is closed there is a final bill generated. This final bill is due to be paid 14 days after that. Since this payment wasn’t made within this time this is the reason a default is added to your credit file. I can’t change your credit file because this has to show an accurate account of the payment history on your account. I understand the advisor said o2 had made an error however this isn’t the case. All of your o2 bills are shown online for you to check. If you’ve got any questions, please let me know. Kind regards Telefónica UK Limited Complaint Review Service - Glasgow I would like some help and advice please on how to get this resolved asap, as this is having a serious detremental effect on my credit history / file. Surely I am right in thinking they have a duty and obligation in trying to get some kind of remedy before filing a default, otherwise, how am I supposed to pay a final bill if I am not aware of. your thoughts and help would be most welcome Andy

that maybe the case, but they didnt. surely that makes the difference, because i resigned in my letter it clearlt stated the following As required by my contract of employment, I hereby give you 4 week’s notice of my intention to leave my position as a driver. I have decided that it is time to move on; this was not an easy decision and took a lot of consideration. However, I am confident that by doing this will help me move towards some of the goals I have for my career

there were no issues with my work at all, the reason I was leaving is because I have been offered another job which starts in 5 weeks time. surely they are obliged to pay the full 4 weeks, as they are not letting me work my notice period. even though i was willing too

I have worked there about 9 months, it states in my contract upto 12 years service. from employee 4 weeks, from employer one week for every completed year of service subject to a minimum period of one week i resigned, it wasnt a case of them sacking me or giving me notice

I resigned from my job on monday 13th july 2011 I was told by my manager to leave immediately, hand in my keys and uniform. I am supposed to give 4 weeks notice as stated in my contract of employment what I need to know is, am i entitled to payment for the notice period, as well as outstanding holiday and any other paid work. seeing as i wasnt allowed to work my notice period

apparently it was a company enterprise so I am led to believe

only problem is, that can be expensive with it being a plasma tv, think i might have to call British Gas and find out

yes, there is power to the TV but when you bring it out of standby yje light changes but no picture, have tried pressing the menu buttom, but no picture. just wondering if some kind of power surge could of caused a fault

I am not sure if this is in the right place or not. Today British Gas called to change our electric meter for some reason or another. We had no prior warning that this was happening until my daughter called me at work to say a man was there changing the meter. When arrived home I found that one of our TV's no longer works. She was asked by the engineer to turn everything off. She is only 16years old and she thought she had turned everything off, but it would appear that she missed a socket. Where do we stand legally regarding this, are they obliged to repair the faulty tv or even replace it. surely they should of checked everything was powered off, after all you cannot expect a 16 year old to know what she is doing, hmmm on another thought. Would I be in right in thinking that someone over the age 18 should be there. any input would be most welcome. Andy

thats it, all done and submitted. special thanks to Mariefab for you kind help, and understanding and everyone else along the way

what would be a good remedy, six months pay and a clean record, does that sound ok

done, is that it, anything i should add

thanks this now reads, cannot work out where to put the other section though 28th June 2010 I received a phone call from Mathew Elliston from my HR Department in Warrington at 10.45am enquiring to know why I hadn’t attended a meeting this morning at 10am. I explained that I have had no communication with them at all since the investigatory meeting last Thursday 24th June. I was informed that a letter was sent out to my home address on the 24th (Thursday), which I have never received. He then stated that I could go to Warrington today read the letter.

many thanks, i have edited you changes i think and added some more. in relationship to the appeal letter not being sent. in your opinion, would you say i am doing the right thing here. 23 June 2010 I received the following text message from my manager; Manager 2010-06-23 19:32:08 Hi Andy, I've been trying to call you, please can you be at xxx Warrington tomorrow morning at 0900, I'm not going to be on my phone for a while so can you please text me to confirm you have received this and will be attending, thanks I immediately tried calling him back to enquire as to reason why I was required to be there and what it concerned. I got no answer and tried calling him periodically and texting for the next hour or so, with no reply being received in return. 24th June 2010 I arrived at our regional office at about 8.45 this morning to be informed that I was there for an investigatory meeting in relationship to breach of health and safety. I admitted that the allegation was right, that I ascended a pitched roof without the correct equipment and procedures in place. My manager had been informed of this within days of it happening. At the end I was informed that this matter may involve Disciplinary action. I left the meeting and return home. As I work from home, we are sent our work down for the following electronically onto out PDA's. The work can arrived anytime from 4pm up until midnight, but usually by 7pm. I received no work for the 25th Jun and tried contacting my manager via text message and phone; again he didn’t reply or answer my calls. I then proceeded to contact another field manager via text message, asking where my work was and if they were running late in allocating jobs. He phoned me back with 10 minutes and informed me that "He was the bearer of bad news, I was suspended pending further investigation", I hadn’t been informed at the end of my meeting that I was to be suspended and no one had called me to inform this was the case until, I questioned why I hadn’t any work for the 25th June. I believe that they should have informed me, by the end of that investigatory meeting of my suspension and this should have been in the minutes. They should also have then sent a letter stating the reasons for that suspension. 28th June 2010 I received a phone call from xxxxxxxfrom my HR Department in Warrington at 10.45am enquiring to know why I hadn’t attended a meeting this morning at 10am. I explained that I have had no communication with them at all since the investigatory meeting last Thursday 24th June. I was informed that a letter was sent out to my home address on the 24th (Thursday), which I have never received. He then stated that I could go to Warrington today read the letter and if I was happy they would continue with the meeting. I attend our office in Warrington around 1.30pm. I was handed a letter and other documentation in relationship to the allegation and also stating I was there for a disciplinary hearing. During the meeting I had stated that I had been trained in this kind of work on the 21st and 22nd January 2010. On the 13th May, some 4months later I was given my very first heights installation being paired up with another more experienced engineer who had been doing this type of work for many months. I also mentioned that I wasn’t happy carrying out this kind of work and was pressurized into it by manager I was only given my health and safety equipment 10minutes prior to the job. I said that it was a one off mistake and that it hadn’t happened again since. The more experienced engineer who was working with me on this day has at no time been disciplined regarding this and is still working for the company. Following the disciplinary hearing I was informed that I was being dismissed for gross misconduct. At no time was I informed that I could have adjourned the meeting for another time enabling myself to prepare and gather my own evidence in relationship to the allegation. 30th June 2010 Dismissal letter received stating reasons for dismissal. 1st July 2010 I received the letter inviting me to attend a disciplinary hearing on the 28th June 2010 at 10am. The letter was dated the 24th June 2010 and was clearly sent out on the 29th June 2010 as clearly marked by the franked postmark, 24hours after I had been dismissed. The documentation supplied with this letter was missing various documents that were presented to me just prior to the hearing. This being the case, I certainly wouldn’t have been prepared correctly for the hearing should the letter of arrived before the hearing. 4th July 2010 Formal Notice to Appeal Letter sent to Ian Lee’s. 22nd July 2010 I received a email in reference to me not attending a appeal hearing scheduled on Tuesday 20 July 2010 at 10.30am. It would appear that once again this letter was never sent to me. I replied to this email stating that the reason why I never attend this hearing was infact because I had no knowledge of this appeal hearing was still waiting for communication from the company. 27th July 2010 Appeal was heard. I read out the following statement and left them with a copy; The reason I presented and demonstrated a clear understanding of the training undertaken in relationship to carrying out my work and understanding the techniques and practices required to undertake this nature of work is two fold. First of all I have re-read the training material supplied when I attended the SIT training course in Warrington on 21st and 22nd January 2010. Secondly I attended a Blue Sky Course at Knaresborough on the 15th June 2010, which showed us and demonstrated the techniques required to carry out pitched roof work. I have to state that I didn’t deliberately disregard company policy and procedures. If I had known prior to the incident occurring on the 13th May 2010 that my actions would result in myself being dismissed for gross misconduct then I certainly wouldn’t have proceeded with the job. Prior to my disciplinary hearing on the 28th June 2010, I was presented with a bundle of information relevant to this case. In said bundle was a document “Revisions to the disciplinary Procedures Regarding Health and Safety Related Disciplinaries September 2009.” Stating that; Where an employee is found to have carried out work on a roof top without the appropriate equipment and/or processes being followed, the like outcome would be a dismissal. I categorically deny ever seeing or being issued with the document in question. Further more if I had ever received this document / update, surely there must be a signed receipt to confirm that I have received it and understood it and the consequences of failing to following this HEALTH AND SAFETY RELATED document. I have also looked through the AVC ENGINEER HEALTH & SAFETY INFORMATION PACK and again this document is not there and certainly isn’t covered in the disciplinary procedures section. If I was deemed to be a risk to myself and others, then the company has a duty of care to make sure that I am not putting myself and others at risk. Then why was I allowed to continue working without being suspended. I was still working on heights routes, on the 15th May, 14th & 19th July As stated in original meeting this was indeed my first heights installation since completing my training some four months earlier. I have also stated before that I was unhappy to carry out this type of work and expressed my concerns to Paul Rowlands at the time. I was informed that all engineers now had to do this and basically to get on with it. No decision was made as they stated that they would need to further investigate issues raised at the hearing. 12th August 2010 I received a letter stating the following. Informing me that a decision still hadn’t been made as investigations are still on going, due mainly to the absence, by annual leave, of the main witnesses in response to your points raised and the information needed to make an informed opinion. as soon as everyone is back in business, I do not foresee any further delay to providing an outcome. I anticipate this outcome to be no later than two weeks from date of this letter. signed on behalf of regional manager. 26th September As of today, I haven’t received any outcome from the appeal hearing. Furthermore I haven’t been sent the typed up minutes for the appeal hearing. I am under the impression that the company are hoping that I may of moved on from this. Additional information. I feel that the way the company was dealt with this matter to be extremely unfair. It would appear that their only concern was how to terminate my employment. It would also seem that they haven’t followed procedures set out by the ACAS code of conduct. There have been similar occurrences of breaches of health and safety that have gone un punished by the field managers. At my disciplinary hearing I was shown a document that stated that the likely outcome for working on a pitched roof without the appropriate equipment would result in dismissal. If I had been aware of this document and in fact had understood the content then I certainly wouldn’t of carried out the job in question. I feel that the company certainly hasn’t had a duty of care to myself, as they continued to let me work on these type of jobs. We as engineer as pushed as far as they can for productivity, we constantly received text messages with

no my manager had told me about it no too long after the job

i am not sure to be exact, i think it was with a few days of the event. the 13th may was the day the job happened. the customer raised a damage claim the same day as my collegue had drilled 3 holes through their hard wood window frame

anyone please, this has to be filed today

bump please

do i need to put anything on this about the pressure i was put under to complete work, inevitably leading to mistakes being made. this needs to be submitted tonight urgent help pretty please

please can someone read over this and give me their views, this is what I am planing on putting on my ET1 for reasons. 23 June 2010 I received the following text message from my manager; Manager 2010-06-23 19:32:08 Hi Andy, I've been trying to call you, please can you be at AVC Warrington tomorrow morning at 0900, I'm not going to be on my phone for a while so can you please text me to confirm you have received this and will be attending, thanks I immediately tried calling him back to enquire as to reason why I was required to be there and what it concerned. I got no answer and tried calling him periodically and texting for the next hour or so, with no reply being received in return. 24th June 2010 I arrived at our regional office at about 8.45 this morning to be informed that I was there for an investigatory meeting in relationship to breach of health and safety. I admitted that the allegation was right, that I ascended a pitched roof without the correct equipment and procedures in place. At the end I was informed that this matter may involve Disciplinary action. I left the meeting and return home. As I work from home, we are sent our work down for the following electronically onto out PDA's. The work can arrived anytime from 4pm up until midnight, but usually by 7pm. I received no work for tomorrow and tried contacting my manager via text message and phone; again he didn’t reply or answer my calls. I then proceeded to contact another field manager via text message, asking where my work was and if they were running late in allocating jobs. He phoned me back with 10 minutes and informed me that "He was the bearer of bad news, I was suspended pending further investigation", I hadn’t been informed at the end of my meeting that I was to be suspended and no one had called me to inform this was the case until, I questioned why I hadn’t any work for tomorrow. I believe that they should have informed me, by the end of that investigatory meeting of my suspension and this should have been in the minutes. They should also have then sent a letter stating the reasons for that suspension. 28th June 2010 I received a phone call from xxxxxxxxxx from my HR Department in Warrington at 10.45am enquiring to know why I hadn’t attended a meeting this morning at 10am. I explained that I have had no communication with them at all since the investigatory meeting last Thursday 24th June. I was informed that a letter was sent out to my home address on the 24th (Thursday), which I have never received. He then stated that I could go to Warrington today read the letter and if I was happy they would continue with the meeting. I attend our office in Warrington around 1.30pm. I was handed a letter and other documentation in relationship to the allegation and also stating I was there for a disciplinary hearing. During the meeting I had stated that I had been trained in this kind of work on the 21st and 22nd January 2010. On the 13th May, some 4months later I was given my very first heights installation being paired up with another more experienced engineer who had been doing this type of work for many months. I also mentioned that I wasn’t happy carrying out this kind of work and was pressurized into it by manager I was only given my health and safety equipment 10minutes prior to the job. I said that it was a one off mistake and that it hadn’t happened again since. The more experienced engineer who was working with me on this day has at no time been disciplined regarding this and is still working for the company. Following the disciplinary hearing I was informed that I was being dismissed for gross misconduct. At no time was I informed that I could have adjourned the meeting for another time enabling myself to prepare and gather my own evidence in relationship to the allegation. 30th June 2010 Dismissal letter received stating reasons for dismissal. 1st July 2010 I received the letter inviting me to attend a disciplinary hearing on the 28th June 2010 at 10am. The letter was dated the 24th June 2010 and was clearly sent out on the 29th June 2010 as clearly marked by the franked postmark, 24hours after I had been dismissed. The documentation supplied with this letter was missing various documents that were presented to me just prior to the hearing. This being the case, I certainly wouldn’t have been prepared correctly for the hearing should the letter of arrived before the hearing. 4th July 2010 Formal Notice to Appeal Letter sent to xxxxxx. 27th July 2010 Appeal was heard. I read out the following statement and left them with a copy; The reason I presented and demonstrated a clear understanding of the training undertaken in relationship to carrying out my work and understanding the techniques and practices required to undertake this nature of work is two fold. First of all I have re-read the training material supplied when I attended the SIT training course in Warrington on 21st and 22nd January 2010. Secondly I attended a Blue Sky Course at Knaresborough on the 15th June 2010, which showed us and demonstrated the techniques required to carry out pitched roof work. I have to state that I didn’t deliberately disregard company policy and procedures. If I had known prior to the incident occurring on the 13th May 2010 that my actions would result in myself being dismissed for gross misconduct then I certainly wouldn’t have proceeded with the job. Prior to my disciplinary hearing on the 28th June 2010, I was presented with a bundle of information relevant to this case. In said bundle was a document “Revisions to the disciplinary Procedures Regarding Health and Safety Related Disciplinaries September 2009.” Stating that; Where an employee is found to have carried out work on a roof top without the appropriate equipment and/or processes being followed, the like outcome would be a dismissal. I categorically deny ever seeing or being issued with the document in question. Further more if I had ever received this document / update, surely there must be a signed receipt to confirm that I have received it and understood it and the consequences of failing to following this HEALTH AND SAFETY RELATED document. I have also looked through the AVC ENGINEER HEALTH & SAFETY INFORMATION PACK and again this document is not there and certainly isn’t covered in the disciplinary procedures section. If I was deemed to be a risk to myself and others, then the company has a duty of care to make sure that I am not putting myself and others at risk. Then why was I allowed to continue working without being suspended. I was still working on heights routes, on the 15th May, 14th & 19th July As stated in original meeting this was indeed my first heights installation since completing my training some four months earlier. I have also stated before that I was unhappy to carry out this type of work and expressed my concerns to Paul Rowlands at the time. I was informed that all engineers now had to do this and basically to get on with it. No decision was made as they stated that they would need to further investigate issues raised at the hearing. 12th August 2010 I received a letter stating the following. Informing me that a decision still hadn’t been made as investigations are still on going, due mainly to the absence, by annual leave, of the main witnesses in response to your points raised and the information needed to make an informed opinion. as soon as everyone is back in business, I do not foresee any further delay to providing an outcome. I anticipate this outcome to be no later than two weeks from date of this letter. signed on behalf of regional manager. 26th September As of today, I haven’t received any outcome from the appeal hearing. Furthermore I haven’t been sent the typed up minutes for the appeal hearing. I am under the impression that the company are hoping that I may of moved on from this

right, I am in the process of filing in the ET1 to send out tomorrow. I have waited for a response from the company regards my appeal and havent heard a dickie bird. Really didnt want to do this bit, but guess i have no choice now. i need some help with the form, the background of details. Do start from when I was called to the office for a meeting without prior notice then build on from there. would i be right in thinking it is an unfair dismissal because they havent followed the correct procedures.

well its now the 2nd September and i havent heard anything since the letter dated 12th August, surely it cannot take this long to investigate. why do i get the feeling they are dragging this out until the 3months has passed before I can progress to tribunal

update, i had a letter dated the 12th August 2010, informing that a decision still hadnt been made as investigations are still on going, due mainly to the absebce, by annual leave, of the main witnesses in response to your points raised and the information needed to make an informed opinion. as soon as everyone is back in business, i do not forsee any further delay to providing an outcome. I anticipate this outcome to be no later than two weeks from date of this letter. signed on behalf of regional manager.

just a quick question really, my daughter has a LG Cookie Phone on the O2 network, purchased through carphone warehouse under a 2 year contract. this phone has been returned 3 times in the first year alone for repair, the same fault reocurring each time. It has now faulted again with the same problem. She currently has around 11months left on her contract now. what rights do we have in either asking for a different phone or cancelling the contract. any help or advice would be most welcomed

well I had my appeal hearing last tuesday, no decision made at the hearing. they said they needed to investigate it further and would notify me in writing, well its been over a week and nothing