You can get cavity and loft insulation for free if the following applies; - you are over 70 - you are on qualifying benefits such as child tax credit, job seekers allowance etc However if you loft is existing 100mm of insulation and a lay of 170mm is required you would be charged but EDF energy provide grants for a 170mm lay and you would get it done for free.All other schemes such as EON and Scottish Power would do not fund the full amount for a 170mm lay. Cavity wall insulation is free. All insulation companies would insulate the cavity with a minimum of 50mm cavity as you are guaranteed or the work for 25 years under CIGA. There are metereages to consider under the grant as they only cover up to a certain amount before you have to pay. For example a 4 bed detached house would cover upto 170sqm anything over that you would then be charged per square meter.(on EDF) Also with landlord permission you can claim funding for the property to be insulated. As long as the property is occupied with the occupier on benefits or over 70 you should be eligible.

Just to update you. I got my laptop back on saturday after 5 weeks and 3 days! I asked them what the problem was with the laptop and the woman said im not sure it should say on the bit of paper?? there was nothing on the paper. I then said i wanted to check that the laptop was fixed and she said il try it for you. She went away with the laptop and came back saying yes it is fixed but you need your operating disc to reinstall all the programmes. I said would have i been provided with this and she said yes when you brought the laptop. Got home turnt the laptop on and the screen is black and it says please enter the operating disc. Then underneath it says ctrl + alt + del. The only disc provided with the laptop was microsoft works 8.5 i have no other disk. I put this disc into the laptop and it did nothing so i pressed ctrl + alt + del and it brought back the same process again. To me this laptop is not fixed i was not provided with the disc they say i have. This laptop was broke before as the hard drive went and when i got it back i did not have to put in a disc it just came on like normal but with out all my software etc. Im going to go back in today. Do i have the right to say to them to provide me with a disc? Or take this back and repair the laptop? I dont have a recovery disc either because i could not recover anything of the laptop as it froze/glitched etc. Please help Many Thanks Rachel

sort a good result so far i think? I went into pc world last night and said ive had this laptop over a year and its broke. I said i want the laptop to be repaired, replaced or i want a refund. He said that this would cost £230, i was prepared for that answer after reading a fews similar threads on this site. I said under the soga i am covered etc. I did not have the pc performance i cancelled it after one month of having the laptop. He said did i still have this cover i said no. He then went onto say what he could do is reinstate it and after two week i will have to contact the tech guys and claim for a repair. I had to pay £8.99 up front and setup a direct debit. I think it is reasonable considering the laptop is 14months old even though you would not expect that to break that quickly. Fingers crossed il give them a call in two weeks and see what happens. Cheers for you comments il keep you posted.

Please help me, Ive brought a advent 9112 laptop notebook from pc world on the 14th of february 2008. In june/july 08 the harddrive went and this was replaced by pc world. Now on friday my screen had vertical black and white flickering lines and the computer glitched and the mouse would not move nothing responded, i then had to hold down the off button to turn it off. On sat i ran virus checks etc and there was no virus or anything and then after it went funny again so i switched it off. Yesterday i turnt it on and there was horizontal black and white lines on the screen and i only managed to type the first letter of my password to log into the computer it didnt repond again so i turnt it off. when i turnt it back on there was no screen atal it was just black. Ive only had this just over a year. im going to pc world today, what do i say? what grounds have i got to stand on? What right have i got? What part of the sales act am i covered by? I want my laptop to be repaired i paid £499 for this thing. Please help. Thank you

Thank you thats what i thought but i just wanted to make sure i thinking on the right lines. Thanks:)

I purchased a peugeot 106 gti from MD vehicle solution on the 14th of January 2008. I part exchanged it for my peugeot 306 xsi for the amount of £400 and purchased the car for £1000 cash. Darren Nicholson t/a MD vehicle solutions gave me a 3 month parts warrenty for the amount of £250 per claim with me having to pay the first £50 each time. As soon as i got the car back to Swindon the gearbox packed up on me, abs sensor, leaking oil from the rocker cover, gearbox and gasket, breather pipe broken, amongst over faults. Also the speedo wire had been cut which i did not notice until i got home. This car has 124k miles fair enough there is going to be faults but as a trader to sell a car in this condition is unacceptable to say the least. I contacted Darren and stated the faults and he said go though the warrenty. I contacted the garage that checked it over and he said the cost to repair the car would be £900 so the warenty given to me was pointless and i would have to end up paying £200 + because that cost was just for the parts etc and the labour was not included. I contacted consumer advise and they advised me to write a letter stating the problems and what i want for the issue to be resolved. I did indeed do this all recorded delievery. I got a letter back stating that the parts would be replaced in due course (never got them) and that he wanted the mechanic to write a detailed report regarding the gearbox. Also he stated that he would of carried out a pre-delivery inspection to prevent this from happening but if he needed to carry out his pre-delievery inspection before selling the vehicle he could have refused sale of the vehicle to me at the time or sold me the vehicle afterthee pre-delievery inspection. Either way thepre-delievery inspection does not matter to the legislation. The mechanic done this for me and i sent this bac to md vehicle solutions. I then recieved a letter back a month and a half later, the 15th April stating that £100 was enclosed as a goodwill gestue and the warrenty will cover the unknown fault with the gearbox?! The warrenty conviently ran out the day before the date of the letter, even thought this would not cover the gearbox, and £100 where the hell would that get me 2 hours labour? i refused the cheque returned it and stated that a reasonable amount would be £600 which he can do this refund the money paid for the vehicle or for him to collect the vehicle and repair the vehicle which had been at the garage since january! (still is) He never replied for over a month, i wrote another letter stating, that i tryed resolving the situation amicablly and this was the last correspondence he would hear and the matter would now go to court. I went to my local small claims court filled out a claim form and enclosed all the correspondence and stating that i wanted £1400 for the repairs of the car as i went to the garage again and the total cost to repair the car including passing an mot is £900, i then asked £500 compensation, this was worked out as i had no car since january, i was a student and had to travel to cheltenham via a train daily up until june and also for inconvience. I sent this of in september, i recieved a letter from the court to say that Mr Nicholson has until the 23rd of september to write a defence. He did this and he has twisted everything i have said, i could throttle him arrrrgggghhhh!!! He has offered me £600 and to pay this £50 a month, so i have to wait another year for the money to be completly received when ive already been with out a car for 10 months, i dont think so! As well as this he stated in the defence that he wants correspondence sent to his home address as MD vehicle solutions will no longer operatfrom the 20th of October due to financial difficulties, says alot i guess!!! The thing i am stuck on is filling out the notice of part admission. I will be accepting the £600, because ive got no fight let, i just want this over with and if the business is seizing on the 20th of october and i take this to court i could get nothing? Ive ticked the box, i accept the ampunt admitted by the defendant in satisfation of my claim. It then has three boxes to pick from regarding how i accept the payment i think. box 1: I accept the defendant's proposal for payment complete all the judgement details at D. The court will enter judgement in accordance with the offer and will send the defedant an order to pay. You will also be sent a copy. box 2: The defendant has not made any proposal for payment complete all the judgements details at D. Say how you want the defendant to pay. you can ask for the judgement to be paid by instalments or in one payment. the court will sedn the defendant an order to pay. You will also be sent a payment. box 3: I do NOT accept the defendant's proposal for payment complete all judgement details at D and say how you want the defendant to pay. Give your reasons for objecting to the defendant's offer of payment in the space opposite. (continue on the back of this form if necessar.) The court will fix a rate of payment and send the defendant an order to pay. You will also be sent a copy. I think i tick box 3 but not to sure. The judgement bit states the following: D Judgement details If you are not accepting the defendant' proposal for payment, say how you would like the judgement to be paid. I would like the judgement to be paid: box 1 (immediately) box 2 (by installments of £ per month) box 3(in full by ) Considering ive been with out a car for 10 months i obviously want the money in full asap but do i tick box 1 or box 3? Im bit confused. Ive had nothing but trouble from MD Vehicle solutions, do not buy anything from that garage, they rip you off and if you have a problem they basically dont care. would be great to hear from a local newspaper or national to let other people know what hell ive been through and i would not want anyone else to go through this atal. Thanks

sorry i had to put the letter on two pages werent to sure how to do it. Anyway this is the letter they sent back to me i cant believe this is what they have said and i still have to pay £10 to got my straighteners back. what a p*** take. Please advise me of what i should say im really stuck. Thanks

Thank you very much for that thats brilliant, il let you know what happens Rachelxx

hiya, im new to this site but have found it very useful. i got my ghds in dec 04 and one day i was using them and they smoked and then its been making a crakling sparkling sound ever since. So i searched the internet and ame across this site and thought, il send them back with a letter stating the following: 25 June 2007 To Whom It May Concern: I have enclosed my GHD hair straighteners, which I have been advised to return by yourselves as they are faulty. The fault occurred when I was using them, as there was a small bang resulting in a spark and smoke, where the wire connects to the straighteners. Then the GHD’s started to make a crackle and sparkle sound, which still occurs when they are switched on. I have been advised that it is an electrical fault and not to use them, if continued use of the product it would be damaging to my health as I could have an electrical shock and there is also the risk of fire. According to the Sales of Goods Act 1979, section 14 [2a]: “For the purposes of this Act, goods are of a satisfactory quality if they meet the standard that a reasonable person would regard as satisfactory, taking into account of any description of the goods, the price (if relevant) and all the circumstances.” With reference to the Sales of Goods Act 1979, section 14 [2a], it is an implied term which means that it is so obvious, it need not to be written into specific contract. Also taking into consideration that the price paid for the hair straighteners (£90) the durability of the product should last longer and the fault that has occurred is not due to normal wear and tear. Therefore, as a reasonable person, I would expect the straighteners to have lasted for a longer period of time as due care was taken when they were used (which was on average bout two to three times a month). As there is a fault with the GHD’s I would expect then to be repaired or replaced at no occurred cost to me considering what has already been spent purchasing the item. Your company is now featured on the Consumer and Action Group website. Receiving bad publicity should not be top of your agenda but rather encourage good publicity, so do the correct and honourable thing by repairing or replacing the GHD’s free of charge. I then recieved a letter back from them the same as "bushwackah" and its basically saying wear and tear and to send £10 for them to be returned and that yo have 21 days. Now i do not no what to do? do i (a) send them £10? or (b) write another letter but if i write a letter what should i say? I know ive had them for like 2 years and 6months (from the date they were sent back) but i would expect £100 odd straighteners to last more then that time, like many of you have said. Please someone help me arggghhhh.......... Rachel