It's a nightmare. I'll update you when I have any news. Still haven't heard from Cunningham Lindsey though?

It seems to me that they are just waiting for anything to reject the claim, I did speak to a customer services guy at CIS who read through the notes and he couldn't understand really why its been rejected. He said that he could understand if my couch and carpet were 15 years old and they needed replacing, but you can tell by the photos i took that they were still as new so why would I want to go through the hassle of damaging a new carpet and couch when I don't need one???

thanks!!

Thanks for your help, I will do that. Will update with anything new.

Thanks, at the risk of sounding totally thick what is a S.A.R.? This claim has been going on since february, I have made a complaint and they said they agreed with conversant claims decision, I then wrote a letter of complaint to the big boss complaining that the home liason girl who was looking into my complaint was a nightmare. (I couldn't get through to her and when I did she wouldn't know who i was etc, she would say that she had that many claims going on that she'd have to read her files and call me back!) They have just wrote back after looking into the claim once again to say that they can refer it to another loss adjuster as a fresh claim or I can proceed with the ombudsman, within 6 months of this letter. I have instructed them to proceed with the new loss adjusters? They said I can still go to the ombudsman if I am still not happy with the outcome after that. Bearing in mind its now June and this happened in Feb!

I need help and advice! I was decorating the house and I knocked the tin of paint off the stepladder, by accident. As it dropped from a height it has splashed accross my living room carpet couch and table. CIS's loss adjusters CONVERSANT CLAIMS have rejected my claim on the basis that the swirls of paint at the end of the main splash do not coincide with the whole thing?????? How is paint supposed to splash - in a staight line??!!They have also wrongly said that I have changed my statement several times, WHICH is UNTRUE. They asked me what I done with lid from the tin and I said I couldn't remember, Sally from conversant claims persisted in the fact that she wanted an answer to this as there was another smaller circle of paint by the main splash, I still said I couldn't remember but she made me feel like if I didn't answer her that I would be wrong and she would reject the claim, (basically she is a bully) I said I must have put it on the windowsill (this is all on the telephone). I later had to do a written statement, Sally had told me that if I didn't provide her with more info than what i could remember she would reject the claim?? So on further discussions with my husband he told me it was him who took the lid off and he put it next to the tin on the stepladder so that must have been what made the smaller circle, that's why I couldn't remember doing it. I explained all this in my statement. So now they have rejected the claim on that I have changed my story several times! By the way i moved into a new house 2 years ago so the carpet was brand new then and my couch is only 3 years old, neither needed replacing as they were both still in great condition and went with the decoration I was doing. I have wrote to the claims manager at CIS stating my utter disgust at being treated in this manner, (I was actually crying twice after a telephone calls from Sally). They have wrote back to me today and said that they have listened to the tapes of my discussions with Sally at conversant claims and are happy that they were handled in a proffessional and courteous manner. But they have offered "As a reasonable insurer" to refer the dispute to the loss adjusters, Cunningham Lindsey UK for a fresh look at the claim. What should I do? Should I say ok or should I go the the financial ombudsman now??