Thanks for all the responses. The Sale of Goods act 1979 (as amended) was sort of what I could remember (credit bookworm) from my law modules. I contacted the seller and told him everything I knew. He said that this had ocurred before and he had specifically told City-Link to leave it with the actual household or don't deliver (in general, not just for my parcel). shywazz - I checked the paypal terms. My item was just below £150, and (legally or not) as I understand it paypal will accept, from the seller, proof of postage for items under this amount, but require proof of delivery (a signature) for amounts over this amount, as part of their 'seller protection' initiative. I couldn't find anything on the sellers T&Cs re postage (I looked, but forgot to mention in my initial post). I reckon SOG still overrides this, but it would leave it open to debate, especially if you tick a box to agree that you have read and agree to them. It sounds as though, this point aside, I probably shouldn't lose out legally though He has agreed to send me another which is the good news in all this...but he's out of stock Next question - how long can I wait before make a chargeback through my card Only joking! Thanks again for all your comments, I was worried I was going to lose out

Based on what you've provided below, I'd agree with you. They had a duty of care to ensure that your property was not compromised. That duty of care was broken, and then when paying the cost for reasonable safety precautions was not undertaken (I don't believe a verbal admission of guilt in England counts for much in these cases, but the law may have moved on) - the trust was broken. At that time, it was fair for you to cancel the contract and seek an alternative supplier. I don't think their argument of 'for any reason' holds much water. If the MD took a pee on your sofa, then stabbed you in the chest (being an extreme example) you would have every right to rip it up, thus the breakdown in trust would be enough (imo). How to approach this legally...you're probably best with some of the more experienced members responding

I'm looking for some advice (or at least someone to just say, yes - you're right/wrong). I ordered some PC hardware just before Christmas (£150) through ebay, paying by paypal (using my Visa Delta Debit Card). The parcel was to be delivered by City-Link. Delivery was attempted on the Monday, but I wasn't in. No card was left. Delivery was re-attempted on Tursday, again I wasn't in. No card was left, but the hardware was left with a neighbour (according to the website). After getting the neighbour's details from City-Link, I spoke to the neighbour (whom I had never met before) and he said he left the package outside my door a couple of minutes afterwards. I was away for the week. Suffice to say, the parcel has gone missing (how/who at this stage would be speculation). Am I right to think that the supplier (and his agent) have still not carried out their part of the contract in delivering the parcel to ME as promised. I gave no permission to deliver anywhere else, and there was at the very least an expectation that a signature would have to be received by ME (or at least someone in my household, I know RoyalMail's quote, is that they deliver to the house, not the individual) If this is true, could I then have a claim against the supplier/paypal/debit card chargeback? I'm not stupid to think that the neighbour isn't the plonker in all this for leaving the parcel by the door (I stress, I had never met this guy before today), but if my logic is correct the parcel company may have a claim against him (after the supplier claims against them....if it all works like that) £150 is a lot of money to just throw away, so I'd appreciate if someone could give me some advice Thanks in advance

Raised an email via their website, and got this response so thought I'd post incase anyone else has a similar issue in future Dear Mr Rogueboy, Thank you for your e-mail. Please accept my apologies for the delay in replying to you and for any inconvenience this may have caused. I am very sorry to hear that your broadband has not been working. I have checked your account and can confirm in light of this, I have arranged to cancel the contractual term, thus releasing you from any penalty charges for early termination of the broadband service. I would like to take this opportunity to apologise for any inconvenience that may have been caused to you and would like to reassure you that problems such as those experienced by yourself are being constantly monitored for continuous and swift improvement. Your valuable feedback will be used to identify problem areas in order to provide future customers with the excellent customer experience they expect from BT. If you should have any further queries please do not hesitate to contact us again via e-mail. Thank you for contacting BT.

Firstly, Hi and apologies if something similar has been posted in the past, but I couldn't find anything. Had a bit of bother with BT. I activated my service on 22 May 2007 on the 8 meg package, where I was told I should be able to receive 6.5meg. After a few days, the best I was receiving was 0.2meg, so I complained and was told this was normal for the first ten days and they went through all sorts of connection checks at my end (ie disconnect, reconnect, plug the line in elsewhere). Anyway, after numerous calls between then and today I've not got anywhere, so I asked them for the MAC Key, which the gave me quite easily. However, the woman kindly told me I would have to pay out the rest of the 18 month contract - which was £450. I seem to think that as this is within 28/30 days that I'm entitled to cancel as they have not been providing the service they said they would. It's also been 10 days, since they said everything would be ironed out, so technically this is also within 14 days of attempting to provide a full service (which could be another angle) Does anyone know if I have a right to cancel within this period and what Act I would quote should they still claim I owe them for the full contract? Any help would be much appreciated