Hi What she did was go through the ombudsman complaining that she coulod never get through on the tel no she had she eventually got a direct number for head office and was on the phone pretty often giving them deadlines as to when they were going to let her know about her charges being very persistent with them and stating that she was prepared to go to court for everything she was due, this was lawyers fees court costs ect eventually they offered her 2,200 pounds at 1400 hours and by 1530 hours it was 3,500 and that was last thursday and by Sat 09/06/07 the money was in her a/c. I am still waiting to hear from LLLoyds but I will be contacting them at the end of the week if I dont hear from them just giving them a chance to respond to my complaint which I made to the ombudsman. I think though I will be once again threatening them with court, though not to sure how to go about it in Scotland as it is not a county court we go through, any ideas

HI What you received is exactly what I recived when I requested my charges, I know that when my pal asked for hers from the bos she got all her statements and had to wade through to pick out the charges. I was quite happy with what I recieved from lloyds, however not happy with the way they are treating me now, just ignoring me but I have complained so I am now waiting with baited breath to hear from them

I have just joined this site, I am on the third stage letter where by they had told me NO, that i was not getting my chargfes back sent the 3rd stage letter in, on the 9/5/07 and they have now ignored me completely I have complained to the financial ombudsman service on the 31/05/07 and they have written to them complaining about their lack of response, so far have still not heard from bank, but i have been led to bellieve that once you complain to the fos, the bank has to respond. I will be taking it further if I dont hear from them as I have over £2000 in charges to get back. I will keep you posted. Out of interest my friend who is with the Bank of Scotland got her charges back in full and she started the process at the same time as me