I will look into that option. The thing that's bugging me is they don't appear to be afraid, or even want my custom. All I really want is the reassurance that they won't do this again, and correct their records, but the general incompetence of their staff - of which I have spoken to many - has really upset me. They don't appear to know their Ar!?#S from their elbows.

Having had no reply about my complaint regarding statements going to the wrong address, they are also offering me £150, this letter was dated 8th July and I haven't received!! It was addressed correctly, I did check with them. Do I accept this £150 or do I press for more, considering the amount of grief they've give me. Am I just being too greedy now?

Yeah, just when I thought it was all over, so there's hope for others. Makes me think the banks are really worried about this court case.

I submitted a claim through MoneyClaim online, and halifax acknowledged the claim, then the news came out that the banks were going forward on a test case, and I thought that was it, i'd lost. Well today I received a letter from Halifax, and also one from their solicitors saying they were willing to pay me all of my money except for a couple of hundred, whereby that claimed was outside the six year timeframe. In all I get 1200 quid, including the 120 I forked out for MoneyClaim. That's all well and good, but Halifax have now lost a customer. The reason for this is firstly they sent my statements to an address I'd moved out of five years ago, and caused a load of grief with my ex and his wife, then their sheer incompetance whilst dealing with these two separate issues, and then I receive a letter saying they are despatching the documents I requested - what documents? When asked, they were sending me statements, which I'd already received months back and moved on, so I asked them to cancel that request, and today I receive the statements, having been forwarded from that same address they incorrectly sent them to previously. How can they get it so wrong? Still I have some money - yippeee!

I wrote to the Halifax asking for a copy of my statements, and they sent six years of statements to an address I left five years ago! All of the statements were addressed to this old address, they even had the wrong sort code on them. I've written a letter of complaint, and waiting to hear back from them, but I am extremely annoyed and upset that my ex boyfriends wife was able to open two of the letters and now knows my personal information.

excuse my ignorance - what is a mod?

The trouble is I don't get on with ex's wife - I went to the wedding and she was jealous, she has stopped all communication with my ex who was a very good friend, and I don't trust her, but that's another issue. I do think the bank should be held responsible for this mistake.

I've asked Halifax for my statements to be sent to me, and received a telephone call at work from my ex boyfriends wife telling me that they had turned up at their address. I moved out five years ago, and been at my present address for over a year, all other correspondence has been coming to my present address (i assume), so I am confused why 22 envelops, all with statements addressed to the old address arrived there. Two of the letters had been openned when I received them after they had been forwarded to me, and I am very upset that my ex boyfriends wife has read my statements. I am going to write and complain to the bank, can anyone offer any helpful advice?