Recently sent a parcel that I sold on EBay via PM using Citylink. The day after delivery I had an email from PM advising that Citylink had acknowledged damaging the package. This is the first I knew. After making enquiries with the buyer, she confirmed the damage and sent me photographic evidence. I then raised a claim using PMs online service. this was 6 days after the parcel was delivered.
Despite PM being the first to advise the damage they are refusing a claim, stating their Ts and Cs state that all claims for damage must be instigated within 24 hours of the parcel delivery.
5.2. For damaged items, The Company must receive notice of your claim within 24 hours of the delivery date, with all paperwork regarding the claim submitted to the Company within 7 working days.
My argument is that having acknowledged the damage the day after , PMs own system should have logged the potential for a claim pending the evidence. They are saying that by entering into a contract with them and paying for the service, and also ticking that I had read and agree with their Ts and Cs I have breached the terms for making a claim by not logging it within 24 hours, so therefore with regret and sincere apologies blah blah blah we cannot investigate this further.
I am absolutely disgusted and want to take it further, I feel that my consumer rights have been abused, but am being told by them, in effect, that by ticking PMs Ts and Cs Imcannot take it any further. is this really the case? Have I foregone my rights simply by ticking a box, that I admit I did not read.
The fact remains, CityLink damaged the goods and acknowledged the fact to PM within 24 hours. Surely I can take this further, even though I haven't conformed to their somewhat short timescale Ts and Cs.
Any advice appreciated.